regiocom SE este o companie germană de servicii între companii, care sprijină organizațiile din sectorul energetic prin soluții integrate de IT, software, reglementare și servicii pentru clienți. Activitatea sa include externalizarea proceselor de afaceri pentru operatorii de rețele și furnizorii de energie, servicii de transparență a pieței și de reglementare, precum MaStR și facturarea energiei furnizate conform IDA, operațiuni cloud și IT, administrarea centrelor de servicii și software personalizat pentru standardele documentelor energetice. Echipele companiei, orientate către clienți enterprise, combină implementarea tehnică, expertiza sectorială și serviciile pentru clienți pentru a ajuta companiile de utilități să gestioneze procese operaționale complexe.
German-Speaking Vodafone Sales and Technical Support Agent
Support Vodafone customers in Germany with TV, phone, and internet issues while advising them on products and contract options. The role is fully remote and combines inbound customer service with sales.
Descriere
- Handle inbound first-level support for existing customers.
- Troubleshoot customer issues with TV, phone, and internet services.
- Recommend products based on customer needs and optimize contracts.
- Promote relevant products and services during each call.
- Complete three weeks of paid training on a fixed early-shift schedule.
- After training, work a two-shift schedule between 7:00 a.m. and 11:00 p.m., Monday through Sunday.
- Work every other weekend and receive a weekday off in lieu.
Cerințe
- Have at least one year of call center experience, preferably in technical service in telecommunications.
- Have at least one year of sales experience.
- Meet sales targets consistently.
- Be willing to reliably work the stated hours.
- Have no secondary employment.
- Speak German at C1 level or higher.
- Reside in Germany.
- Have prior support and sales experience; career changers are not accepted.
Beneficii
- Unlimited commission potential.
- Quality bonus, with earnings of up to €28 per hour possible.
- Permanent employment contract.
- Work fully remotely from home, without commuting to a company location.
- Premium technology package.
- Health management program and gym discount.
- Training and career development opportunities.
- Three weeks of paid onboarding.