Park Place Technologies ajută organizațiile mari să întrețină, să monitorizeze și să modernizeze infrastructura IT dincolo de nivelul de asistență oferit de producătorii originali de echipamente. Serviciile companiei includ mentenanță pentru hardware de la terți, asistență tehnică pentru software, infrastructură gestionată, consultanță IT și soluții pentru centre de date destinate serverelor, stocării, rețelelor și sistemelor hiperconvergente. Prin Curvature, compania furnizează hardware nou și recondiționat, în timp ce Entuity oferă monitorizarea infrastructurii, iar ParkView asigură vizibilitatea asupra operațiunilor de infrastructură. Park Place utilizează, de asemenea, expertiză inginerească de nivel L1–L3, logistică globală și tehnologii de răcire cu lichid pentru a ajuta clienții să controleze costurile, să îmbunătățească disponibilitatea și să gestioneze medii complexe de centre de date. Echipele sale activează în domeniile consultanței, logisticii, producției, ingineriei și serviciilor tehnologice pentru întreprinderi.
Field Service Engineer, Nashville
Diagnose and repair customer data center hardware for Park Place Technologies across onsite and remote service calls. Travel throughout an assigned territory, support service-level agreements, and resolve technical issues at client sites.
Descriere
- Provide onsite system diagnostics and analysis for customers in an assigned territory or account.
- Service, test, and analyze computer hardware and systems in response to customer failures.
- Travel to customer sites within a 120-mile radius for assigned service calls.
- Support customers in line with service-level agreements.
- Respond to customer service needs promptly and professionally.
- Analyze problems remotely before site visits and identify needed parts and documentation.
- Diagnose and repair data center hardware, storage devices, storage area networks, and system configuration or compatibility issues.
- Review software and hardware error logs using diagnostic, troubleshooting, and operating system analysis techniques.
- Use remote system connection tools to diagnose and repair issues and make configuration changes.
- Follow customer-specific repair procedures and assess current and future customer needs.
- Identify required parts and quantities, return defective or excess parts, and maintain inventory counts.
- Complete audit forms, email responses, timesheets, and expense reports.
- Attend team meetings and accurately log activities in the Field Point time-reporting utility.
- Take part in the after-hours on-call rotation and service equipment throughout the designated area.
Cerințe
- Experience with OEM data center hardware and ability to learn new products and concepts.
- Previous successful field experience.
- Strong troubleshooting skills.
- CompTIA A+ and Server+ certifications preferred.
- Availability for an after-hours on-call rotation.
- Valid driver’s license and appropriate driving record.
- Ability to lift up to 50 pounds.
- Ability to stand and walk for extended periods and perform physical tasks such as pulling, lifting, squatting, reaching, bending, and stooping.
- Ability to work at heights, including using ladders when required.
- Must pass customer background checks and Park Place Technologies’ pre-employment screening.
- Bachelor’s degree in a related field or equivalent experience preferred.
- High school diploma required.
- Willingness to travel to client sites up to 75% of the time within an assigned territory, including drives of more than four hours each way.
Beneficii
- Personal vehicle required for travel; travel expenses reimbursed.
- Monday–Friday schedule, 8 a.m.–5 p.m.
- After-hours on-call rotation.
- Opportunity to attend regularly scheduled team meetings.
- Equal opportunity employer; protected veterans and individuals with disabilities are included.