Park Place Technologies उद्यम संगठनों को मूल उपकरण निर्माताओं द्वारा दी जाने वाली सहायता से आगे IT अवसंरचना के रखरखाव, निगरानी और आधुनिकीकरण में मदद करती है। इसकी सेवाओं में तृतीय-पक्ष हार्डवेयर रखरखाव, सॉफ्टवेयर तकनीकी सहायता, प्रबंधित अवसंरचना, IT परामर्श और सर्वर, स्टोरेज, नेटवर्किंग तथा हाइपरकन्वर्ज्ड प्रणालियों के लिए डेटा सेंटर समाधान शामिल हैं। Curvature के माध्यम से कंपनी नए और पहले से उपयोग किए गए हार्डवेयर उपलब्ध कराती है, जबकि Entuity अवसंरचना निगरानी और ParkView अवसंरचना संचालन में व्यापक दृश्यता प्रदान करता है। Park Place ग्राहकों को लागत नियंत्रित करने, अपटाइम बेहतर बनाने और जटिल डेटा सेंटर वातावरण का प्रबंधन करने में मदद करने के लिए L1–L3 इंजीनियरिंग विशेषज्ञता, वैश्विक लॉजिस्टिक्स और लिक्विड-कूलिंग तकनीकों का भी उपयोग करती है। इसकी टीमें परामर्श, लॉजिस्टिक्स, विनिर्माण, इंजीनियरिंग और उद्यम प्रौद्योगिकी सेवाओं के क्षेत्रों में काम करती हैं।
Field Service Engineer, Nashville
Diagnose and repair customer data center hardware for Park Place Technologies across onsite and remote service calls. Travel throughout an assigned territory, support service-level agreements, and resolve technical issues at client sites.
विवरण
- Provide onsite system diagnostics and analysis for customers in an assigned territory or account.
- Service, test, and analyze computer hardware and systems in response to customer failures.
- Travel to customer sites within a 120-mile radius for assigned service calls.
- Support customers in line with service-level agreements.
- Respond to customer service needs promptly and professionally.
- Analyze problems remotely before site visits and identify needed parts and documentation.
- Diagnose and repair data center hardware, storage devices, storage area networks, and system configuration or compatibility issues.
- Review software and hardware error logs using diagnostic, troubleshooting, and operating system analysis techniques.
- Use remote system connection tools to diagnose and repair issues and make configuration changes.
- Follow customer-specific repair procedures and assess current and future customer needs.
- Identify required parts and quantities, return defective or excess parts, and maintain inventory counts.
- Complete audit forms, email responses, timesheets, and expense reports.
- Attend team meetings and accurately log activities in the Field Point time-reporting utility.
- Take part in the after-hours on-call rotation and service equipment throughout the designated area.
आवश्यकताएँ
- Experience with OEM data center hardware and ability to learn new products and concepts.
- Previous successful field experience.
- Strong troubleshooting skills.
- CompTIA A+ and Server+ certifications preferred.
- Availability for an after-hours on-call rotation.
- Valid driver’s license and appropriate driving record.
- Ability to lift up to 50 pounds.
- Ability to stand and walk for extended periods and perform physical tasks such as pulling, lifting, squatting, reaching, bending, and stooping.
- Ability to work at heights, including using ladders when required.
- Must pass customer background checks and Park Place Technologies’ pre-employment screening.
- Bachelor’s degree in a related field or equivalent experience preferred.
- High school diploma required.
- Willingness to travel to client sites up to 75% of the time within an assigned territory, including drives of more than four hours each way.
लाभ
- Personal vehicle required for travel; travel expenses reimbursed.
- Monday–Friday schedule, 8 a.m.–5 p.m.
- After-hours on-call rotation.
- Opportunity to attend regularly scheduled team meetings.
- Equal opportunity employer; protected veterans and individuals with disabilities are included.