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Tanium este o companie de securitate cibernetică ce deservește organizații mari, oferind vizibilitate și control în timp real asupra mediilor lor de endpointuri. Platforma sa reunește informații despre securitate, performanță și inventar pentru a ajuta echipele IT să își înțeleagă activele, să își gestioneze infrastructura și să răspundă mai eficient amenințărilor cibernetice.
Customer Success Manager – Tanium (Hybrid, North Carolina)
Lead customer success for Tanium’s autonomous endpoint IT platform by increasing adoption, retention, and expansion. Own customer relationships, value planning, and executive business reviews.
Descriere
- Drive customer outcomes that support retention and expansion for Tanium
- Partner with Sales, Solution Engineers, Domain Architects, and broader account teams
- Assess customer complexity and segmentation to guide Tanium platform adoption and expansion
- Build and sustain customer relationships around business priorities
- Find ways to embed Tanium into customer processes and controls to increase ROI and broaden solution adoption
- Manage adoption and value work against customer plans, including value plans, action and risk tracking, and Salesforce and Gainsight updates
- Assist with Executive Business Reviews
- Help advance and continuously improve the Customer Success practice
- Maintain detailed knowledge of Tanium solutions and the value they deliver to customers
Cerințe
- Bachelor’s degree or equivalent professional experience preferred
- More than five years of experience in Customer Success, Account Management, Sales, Renewals, Service Management, or Professional Services, ideally within a SaaS business
- Proven consulting and project management capabilities
- Track record of developing strategic relationships that create measurable customer value
- Working knowledge of endpoint technology and the key business outcomes relevant to CIOs
- Tanium Certified Operator certification is a plus
- Tanium Certified Administrator certification is a plus
- Highly organized, self-directed, and effective in ambiguous environments
- Clear communicator and perceptive listener
- Able to travel 5–15% within the assigned regional territory
- Available for onsite or customer-location work when required by the customer or account team
Beneficii
- Equity awards
- Medical, dental, and vision coverage
- Family planning support
- Health savings account
- Flexible spending account
- Transportation savings account
- 401(k) retirement plan with company matching
- Life, accident, and disability coverage
- Business travel accident insurance
- Employee assistance programs
- Disability insurance
- Additional well-being benefits
- Five days of volunteer time off (VTO)
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