Tanium yirik tashkilotlarga o‘zlarining yakuniy qurilmalari muhitida real vaqt rejimida ko‘rinuvchanlik va nazoratni taqdim etuvchi kiberxavfsizlik kompaniyasidir. Uning platformasi xavfsizlik, unumdorlik va aktivlar inventariga oid ma’lumotlarni birlashtirib, IT jamoalariga o‘z aktivlarini tushunish, infratuzilmani boshqarish va kiberxavflarga yanada samarali javob berishda yordam beradi.
Customer Success Manager – Tanium (Hybrid, North Carolina)
Lead customer success for Tanium’s autonomous endpoint IT platform by increasing adoption, retention, and expansion. Own customer relationships, value planning, and executive business reviews.
Tavsif
- Drive customer outcomes that support retention and expansion for Tanium
- Partner with Sales, Solution Engineers, Domain Architects, and broader account teams
- Assess customer complexity and segmentation to guide Tanium platform adoption and expansion
- Build and sustain customer relationships around business priorities
- Find ways to embed Tanium into customer processes and controls to increase ROI and broaden solution adoption
- Manage adoption and value work against customer plans, including value plans, action and risk tracking, and Salesforce and Gainsight updates
- Assist with Executive Business Reviews
- Help advance and continuously improve the Customer Success practice
- Maintain detailed knowledge of Tanium solutions and the value they deliver to customers
Talablar
- Bachelor’s degree or equivalent professional experience preferred
- More than five years of experience in Customer Success, Account Management, Sales, Renewals, Service Management, or Professional Services, ideally within a SaaS business
- Proven consulting and project management capabilities
- Track record of developing strategic relationships that create measurable customer value
- Working knowledge of endpoint technology and the key business outcomes relevant to CIOs
- Tanium Certified Operator certification is a plus
- Tanium Certified Administrator certification is a plus
- Highly organized, self-directed, and effective in ambiguous environments
- Clear communicator and perceptive listener
- Able to travel 5–15% within the assigned regional territory
- Available for onsite or customer-location work when required by the customer or account team
Imtiyozlar
- Equity awards
- Medical, dental, and vision coverage
- Family planning support
- Health savings account
- Flexible spending account
- Transportation savings account
- 401(k) retirement plan with company matching
- Life, accident, and disability coverage
- Business travel accident insurance
- Employee assistance programs
- Disability insurance
- Additional well-being benefits
- Five days of volunteer time off (VTO)