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Visit.org
Visit.org
51 – 200 Angajați
Asistență medicalăCălătoriiConsultanță
Visit.org ajută organizațiile să consolideze implicarea angajaților prin experiențe de voluntariat și activități de team building atent selectate, corelate cu Obiectivele de Dezvoltare Durabilă ale Organizației Națiunilor Unite. Platforma sa susține programe de impact social în domenii precum consultanța, sănătatea și turismul, oferind instrumente pentru gestionarea evenimentelor, urmărirea participării și generarea automată de rapoarte. Visit.org combină tehnologia și impactul social pentru a ajuta echipele să organizeze experiențe semnificative și să le evalueze rezultatele.
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Locurile de muncă ale companiei

Customer Success Manager - Mexico (Remote)

Manage and grow Visit.org’s enterprise customer relationships in Mexico, increasing platform utilization, supporting renewals, and demonstrating social-impact outcomes. Partner with clients and internal teams on account strategy, reporting, and long-term program success.

MXMexicRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Manage and develop enterprise accounts to increase growth and service utilization
  • Create account plans aligned with client goals, ROI measures, and Visit.org’s capabilities
  • Support or lead client off-site meetings to clarify needs, create value collaboratively, and strengthen strategic partnerships
  • Lead and manage important client initiatives and strategic programs
  • Coordinate cross-functional teams, schedules, and deliverables to achieve strong business and social-impact results
  • Assist Sales with customer renewals and negotiations
  • Protect retention and reduce churn across enterprise accounts
  • Advise executive stakeholders on social-impact and partnership strategies
  • Build trusted relationships with decision-makers, economic buyers, influencers, and internal champions
  • Act as a product and program specialist who connects Visit.org’s capabilities with customer objectives
  • Own account reporting, including impact and utilization metrics, executive business reviews, and program recaps
  • Analyze account data and communicate progress toward customer goals and partnership risks
  • Resolve enterprise account issues to maintain customer satisfaction and reliable service delivery
  • Share enterprise customer needs and opportunities with Supply, Content, Product, Marketing, and Sales
  • Represent enterprise customer needs in product-change discussions
  • Lead cross-functional improvement initiatives, develop best practices, and create scalable operating procedures

Cerințe

  • At least four years of experience in Customer Success, Account Management, Sales, Partnerships, or another client-facing role with quota responsibility
  • Experience in a fast-paced startup, especially an enterprise SaaS environment
  • Ability to demonstrate value through customer stories, data, and original insights
  • Strong organizational skills and the ability to create structure amid ambiguity
  • Careful attention to detail while staying focused on broader objectives
  • Ability to learn quickly and understand varied processes and systems
  • Excellent written, verbal, presentation, and interpersonal communication skills
  • Ability to build relationships and communicate effectively across departments
  • Proficiency with HubSpot, Gong, Slack, Monday.com, and other sales and internal communication tools
  • Strong commitment to meeting client needs
  • Commitment to the company’s mission and using technology to create impact
  • Comfort working with, analyzing, and visualizing account data
  • Ability to independently build a utilization view or executive business review narrative
  • Experience collaborating across internal teams without direct authority
  • Demonstrated success leading improvement projects beyond assigned accounts
  • Experience managing multiple stakeholders within a single account

Beneficii

  • Unlimited paid time off
  • Holiday leave
  • Birthday leave
  • Unlimited Social Impact Time Off (SITO)
  • Company-wide paid holiday break between Christmas and New Year’s Eve
  • Competitive salary
  • Mission-aligned company events and volunteering
  • Inclusive and energetic startup culture
  • Accelerated career and personal development
  • Culture Club and additional benefits

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