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Britive
Britive
11 – 50 Angajați
Sponsor pentru viza H1BAsistență medicalăConsultanțăIndustria auto
Britive oferă tehnologie pentru gestionarea accesului securizat pentru identități umane și non-umane. Platforma sa sprijină organizațiile în controlarea modului în care oamenii, aplicațiile și alte identități de tip mașină accesează sisteme și resurse sensibile. Compania deservește clienți din domeniile sănătății, industriei auto și consultanței, iar profilul său pe un agregator de locuri de muncă la distanță leagă preocuparea sa pentru securitatea identității de oportunități de angajare.
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Customer Success Manager, Enterprise Cybersecurity

Lead enterprise onboarding, adoption, renewals, and account growth for Britive’s cloud privileged access management platform. Partner with security and technical stakeholders to deliver customer outcomes across deployment and ongoing use.

CACanadaUSStatele Unite ale Americii
120.000 $ – 150.000 $ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților
AWSAzureCloudGoogle Cloud PlatformKubernetesSecuritate ciberneticăTerraformVault

Descriere

  • Manage a portfolio of enterprise customers after the sale, serving as their main contact and strategic advisor.
  • Build lasting relationships with technical stakeholders, security leaders, and executive sponsors.
  • Lead structured onboarding and keep deployments on schedule and within scope.
  • Hold monthly technical reviews to assess platform health, resolve blockers, and increase adoption.
  • Present Quarterly Business Reviews covering customer value, usage trends, and alignment with the product roadmap.
  • Track account health, identify churn risks, and plan responses.
  • Own deployment plans from start to finish.
  • Track project schedules, action items, and follow-ups.
  • Work with Customer Success Engineers to resolve implementation and configuration issues.
  • Guide customers on Britive practices, identity and access management workflows, and privileged access management use cases.
  • Coordinate with Product Management, Pre-Sales, Sales Architects, Sales Engineers, and Account Managers.
  • Update the VP of Customer Success, CRO, and CEO on account health, opportunities, and escalations.
  • Partner with Sales and Pre-Sales on renewals and account expansion.
  • Represent customer needs through practical product feedback.
  • Support customer advocacy through case studies, reference calls, and product council participation.

Cerințe

  • At least five years in customer success management, technical account management, or another enterprise-facing post-sales role, preferably in B2B SaaS.
  • Proven experience managing large enterprise accounts with complex stakeholder groups and phased deployment projects.
  • Strong project management capabilities.
  • Excellent communication and presentation skills.
  • In-depth knowledge of cybersecurity, cloud environments, and identity technologies, including PAM, IAM, IGA, SSO, and RBAC/ABAC models.
  • Familiarity with AWS, Azure, Google Cloud Platform, Okta, and Azure AD.
  • Experience coordinating across sales, engineering, product, and support teams and keeping senior executives informed.
  • Experience in a fast-moving, early-stage or high-growth startup.
  • Must be based in the United States or Canada.
  • Preferred: experience serving security-focused, compliance-heavy, or regulated-industry customers.
  • Preferred: familiarity with Terraform, Kubernetes, or HashiCorp Vault.
  • Preferred: previous experience at a PAM, IGA, or cloud security vendor.

Beneficii

  • Fully remote work from anywhere in the United States; other areas are subject to review.
  • Competitive compensation and meaningful equity.
  • Medical, dental, and vision insurance.
  • Paid parental leave.
  • 401(k) plan for U.S. employees.
  • Flexible, unlimited paid time off for U.S. employees.
  • Career development opportunities and paths.
  • Home office and connectivity stipends.
  • Team socials and offsites.

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