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Tuesday Health
Tuesday Health
11 – 50 Angajați
Asistență medicalăB2CSaaS
Tuesday Health oferă îngrijire paliativă și de sprijin, bazată pe valoare, persoanelor care trăiesc cu boli grave. Echipele sale interdisciplinare, formate din medici, asistenți medicali și asistenți sociali, colaborează cu pacienții și îngrijitorii pentru gestionarea simptomelor și planificarea anticipată a îngrijirii. Sprijinul este disponibil prin vizite în persoană, telemedicină și convorbiri telefonice de monitorizare. Platforma digitală MyTuesday completează aceste servicii, oferind inclusiv acces la sprijin în orice moment. Tuesday Health colaborează și cu planuri de sănătate și furnizori pentru a contribui la reducerea vizitelor la spital care pot fi evitate și la alinierea îngrijirii la obiectivele pacienților. Activitatea sa reunește furnizarea de servicii medicale și instrumente digitale, cu o echipă care include roluri clinice și sociale.
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Locurile de muncă ale companiei

Bilingual Spanish Member Engagement Specialist

Engage and enroll health plan members in Tuesday Health’s value-based palliative care services. Support members and caregivers by phone while working toward enrollment targets.

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Descriere

  • Contact members by phone and schedule clinical assessment visits.
  • Explain Tuesday Health services, address concerns, and answer questions.
  • Connect members with services during initial outreach.
  • Provide ongoing phone support to members and caregivers.
  • Create approaches that help reach members.
  • Track member enrollment and participation, and meet performance targets.
  • Follow information security and privacy requirements.
  • Use reports and dashboards to prioritize outreach.
  • Meet or exceed engagement targets.

Cerințe

  • At least three years of experience in outreach, a contact center, or customer service; healthcare experience is preferred.
  • Bilingual Spanish proficiency.
  • Strong organization, attention to detail, and initiative, with the ability to work independently and collaboratively.
  • Experience working in a matrixed environment.
  • Effective, persuasive communication skills.
  • Excellent verbal communication and presentation skills.
  • Use discretion and protect patient information.
  • CRM or electronic health record (EHR/EMR) experience is preferred.
  • Leadership, communication, collaboration, and problem-solving skills.
  • Alignment with Tuesday Health’s core values.
  • Spanish bilingual ability is preferred.

Beneficii

  • Competitive compensation.
  • Medical, dental, vision, and life insurance.
  • Paid time off and holidays.
  • Employer 401(k) match.
  • Remote work with several onsite sessions each year.
  • A dynamic, inclusive team environment.
  • Meaningful work supporting Tuesday Health’s mission, patients, and team.

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