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Tuesday Health
Tuesday Health
11 – 50 Employees
B2CHealthcareSaaS
Tuesday Health provides value-based palliative and supportive care for people living with serious illness. Its interdisciplinary teams of doctors, nurses, and social workers work with patients and caregivers on symptom management and advance care planning, with support available through in-person visits, telehealth, and phone check-ins. The MyTuesday digital platform complements this care, including access to support at any time. Tuesday Health also partners with health plans and providers to help reduce avoidable hospital visits and align care with patients’ goals. Its work brings together healthcare delivery and digital tools, with a team spanning clinical and social care roles.
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Bilingual Spanish Member Engagement Specialist

Engage and enroll health plan members in Tuesday Health’s value-based palliative care services. Support members and caregivers by phone while working toward enrollment targets.

USUnited StatesHybridFull-timeMiddleSeniorEnglish RequiredSpanish RequiredBilingual

Description

  • Contact members by phone and schedule clinical assessment visits.
  • Explain Tuesday Health services, address concerns, and answer questions.
  • Connect members with services during initial outreach.
  • Provide ongoing phone support to members and caregivers.
  • Create approaches that help reach members.
  • Track member enrollment and participation, and meet performance targets.
  • Follow information security and privacy requirements.
  • Use reports and dashboards to prioritize outreach.
  • Meet or exceed engagement targets.

Requirements

  • At least three years of experience in outreach, a contact center, or customer service; healthcare experience is preferred.
  • Bilingual Spanish proficiency.
  • Strong organization, attention to detail, and initiative, with the ability to work independently and collaboratively.
  • Experience working in a matrixed environment.
  • Effective, persuasive communication skills.
  • Excellent verbal communication and presentation skills.
  • Use discretion and protect patient information.
  • CRM or electronic health record (EHR/EMR) experience is preferred.
  • Leadership, communication, collaboration, and problem-solving skills.
  • Alignment with Tuesday Health’s core values.
  • Spanish bilingual ability is preferred.

Benefits

  • Competitive compensation.
  • Medical, dental, vision, and life insurance.
  • Paid time off and holidays.
  • Employer 401(k) match.
  • Remote work with several onsite sessions each year.
  • A dynamic, inclusive team environment.
  • Meaningful work supporting Tuesday Health’s mission, patients, and team.

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