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Britive
Britive
11 – 50 Employees
H1B Visa SponsorAutomotiveConsultingHealthcare
Britive provides technology for managing secure access across human and non-human identities. Its platform supports organizations working to control how people, applications, and other machine identities access sensitive systems and resources. The company serves customers across healthcare, automotive, and consulting, and its profile on a remote-work job aggregator connects its identity security focus with hiring opportunities.
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Customer Success Manager, Enterprise Cybersecurity

Lead enterprise onboarding, adoption, renewals, and account growth for Britive’s cloud privileged access management platform. Partner with security and technical stakeholders to deliver customer outcomes across deployment and ongoing use.

CACanadaUSUnited States
$120,000 – $150,000 / year
RemoteFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success Manager
AWSAzureCloudCyber SecurityGoogle Cloud PlatformKubernetesTerraformVault

Description

  • Manage a portfolio of enterprise customers after the sale, serving as their main contact and strategic advisor.
  • Build lasting relationships with technical stakeholders, security leaders, and executive sponsors.
  • Lead structured onboarding and keep deployments on schedule and within scope.
  • Hold monthly technical reviews to assess platform health, resolve blockers, and increase adoption.
  • Present Quarterly Business Reviews covering customer value, usage trends, and alignment with the product roadmap.
  • Track account health, identify churn risks, and plan responses.
  • Own deployment plans from start to finish.
  • Track project schedules, action items, and follow-ups.
  • Work with Customer Success Engineers to resolve implementation and configuration issues.
  • Guide customers on Britive practices, identity and access management workflows, and privileged access management use cases.
  • Coordinate with Product Management, Pre-Sales, Sales Architects, Sales Engineers, and Account Managers.
  • Update the VP of Customer Success, CRO, and CEO on account health, opportunities, and escalations.
  • Partner with Sales and Pre-Sales on renewals and account expansion.
  • Represent customer needs through practical product feedback.
  • Support customer advocacy through case studies, reference calls, and product council participation.

Requirements

  • At least five years in customer success management, technical account management, or another enterprise-facing post-sales role, preferably in B2B SaaS.
  • Proven experience managing large enterprise accounts with complex stakeholder groups and phased deployment projects.
  • Strong project management capabilities.
  • Excellent communication and presentation skills.
  • In-depth knowledge of cybersecurity, cloud environments, and identity technologies, including PAM, IAM, IGA, SSO, and RBAC/ABAC models.
  • Familiarity with AWS, Azure, Google Cloud Platform, Okta, and Azure AD.
  • Experience coordinating across sales, engineering, product, and support teams and keeping senior executives informed.
  • Experience in a fast-moving, early-stage or high-growth startup.
  • Must be based in the United States or Canada.
  • Preferred: experience serving security-focused, compliance-heavy, or regulated-industry customers.
  • Preferred: familiarity with Terraform, Kubernetes, or HashiCorp Vault.
  • Preferred: previous experience at a PAM, IGA, or cloud security vendor.

Benefits

  • Fully remote work from anywhere in the United States; other areas are subject to review.
  • Competitive compensation and meaningful equity.
  • Medical, dental, and vision insurance.
  • Paid parental leave.
  • 401(k) plan for U.S. employees.
  • Flexible, unlimited paid time off for U.S. employees.
  • Career development opportunities and paths.
  • Home office and connectivity stipends.
  • Team socials and offsites.

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