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Mercury Insurance
Mercury Insurance
5,001 – 10,000 Employees
H1B Visa SponsorAutomotiveConsultingLogistics
Mercury Insurance provides personal insurance products designed to help individuals protect their vehicles, homes, and other assets. Its business is supported by independent agents and includes auto, home, and related coverage. The company emphasizes customer service, privacy, and responsible handling of personal information, with data shared only when needed to service accounts or meet legal obligations. For job seekers, Mercury Insurance offers a view into work across personal insurance operations, agent-supported customer service, and information security.
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Remote Property Claims Examiner II

Investigate and settle moderate homeowners property claims for Mercury Insurance through virtual inspections, damage estimates, and negotiations with policyholders and vendors.

USUnited States
$76,829 – $142,213 / year
RemoteFull-timeMiddleSeniorEnglish RequiredClaims Specialist

Description

  • Investigate and resolve moderately complex homeowners claims efficiently.
  • Record claim details with photos, measurements, interviews, file notes, and repair estimates.
  • Use imagery and video tools to work with onsite vendors and policyholders.
  • Virtually inspect and estimate fire, water, weather, and other property losses.
  • Review investigative findings against policy terms to determine whether to extend or deny coverage.
  • Set reserves within authorized settlement limits.
  • Negotiate settlements and refer claims beyond authority to supervisors.
  • Communicate with policyholders and their representatives by phone, email, text, and written correspondence.
  • Follow Department of Insurance requirements.
  • Manage claim priorities, workload, progress, and expenses through resolution.
  • Direct and review independent adjusters’ files when needed.
  • Complete required formal property claims training.

Requirements

  • A bachelor’s degree is preferred, or an equivalent combination of education and experience.
  • Ability to obtain state-specific property claims licenses as required.
  • Successful completion of the formal property claims training program.
  • Experience with estimating software such as Xactimate.
  • Experience in property claims, customer service, construction, restoration, or mitigation.
  • Clear, professional written and verbal communication.
  • Ability to work independently with limited or no supervision.
  • Ability to investigate, evaluate, prepare damage estimates, negotiate, and resolve property claims.
  • Comfort with and adaptability to new technology and business tools.
  • Ability to switch between video and photo inspection methods.
  • Strong organization, time management, and prioritization skills.
  • Willingness and ability to work flexible shifts and overtime as needed.
  • Three to five or more years of equivalent industry experience preferred.
  • Bilingual skills and/or prior military experience are a plus.

Benefits

  • Competitive compensation.
  • Flexibility to work from anywhere in the United States for most positions.
  • Paid vacation and sick time, nine company holidays, and volunteer hours.
  • Incentive programs may include holiday, referral, and performance-based bonuses.
  • Medical, dental, vision, life, and pet insurance.
  • 401(k) retirement plan with company match.
  • Engaging work environment.
  • Opportunities for promotion.
  • Education assistance.
  • Professional and personal development opportunities.
  • Company recognition program.
  • Health and wellbeing resources, including complimentary mental health therapy or coaching, child and eldercare resources, and more.
  • Reasonable accommodations for qualified individuals with disabilities.

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