Tuesday Health oferă îngrijire paliativă și de sprijin, bazată pe valoare, persoanelor care trăiesc cu boli grave. Echipele sale interdisciplinare, formate din medici, asistenți medicali și asistenți sociali, colaborează cu pacienții și îngrijitorii pentru gestionarea simptomelor și planificarea anticipată a îngrijirii. Sprijinul este disponibil prin vizite în persoană, telemedicină și convorbiri telefonice de monitorizare. Platforma digitală MyTuesday completează aceste servicii, oferind inclusiv acces la sprijin în orice moment. Tuesday Health colaborează și cu planuri de sănătate și furnizori pentru a contribui la reducerea vizitelor la spital care pot fi evitate și la alinierea îngrijirii la obiectivele pacienților. Activitatea sa reunește furnizarea de servicii medicale și instrumente digitale, cu o echipă care include roluri clinice și sociale.
Bilingual Spanish Care Coordinator
Coordinate care for Spanish-speaking patients and support interdisciplinary teams. Tuesday Health provides community-based palliative care and support for people with serious illnesses.
Descriere
- Coordinate communication among interdisciplinary care teams, including complex care navigators, health plan care managers, primary care providers, and specialists.
- Arrange schedules for Complex Care Navigators.
- Call patients with reminders.
- Coordinate with health plan care managers.
- Document all patient interactions accurately.
- Assist outreach and navigation teams with operational and non-clinical tasks.
- Answer patient calls and route escalated concerns to the appropriate team.
- Determine which patient records are needed and request them from patients and community providers.
- Complete other assigned duties.
Cerințe
- Speak Spanish and English fluently.
- Have a high school diploma or GED, or higher.
- Have experience resolving escalated customer service issues.
- Know Microsoft Office, including Word, Outlook, PowerPoint, and Excel.
- Use Excel to create, edit, and sort spreadsheets and apply basic analytical formulas such as VLOOKUP and IF.
- Have experience with phone and fax systems.
- Have experience using an electronic medical record (EMR) system.
- Be located in the Central Standard Time (CST) zone.
- Preferred: Associate degree or higher.
- Preferred: Typing speed of at least 40 words per minute.
- Preferred: Experience as a medical assistant, certified nursing assistant, pharmacy technician, or in another clinical or administrative role in a healthcare setting.
Beneficii
- Competitive compensation.
- Medical, dental, vision, and life insurance.
- Paid time off and holidays.
- Employer 401(k) match.
- Remote work with several onsite sessions each year for collaboration and team building.
- A dynamic, inclusive team environment.
- Meaningful work each day.