Zifo
Zifo
Zifo este o companie globală de consultanță specializată în informatică științifică și informatica proceselor, care sprijină organizații din domeniile cercetării, dezvoltării, producției și operațiunilor clinice. Activitatea sa acoperă tehnologia informației pentru domeniul științific, migrarea în cloud, bioinformatica, știința datelor și transformarea digitală, ajutând companiile farmaceutice, firmele de biotehnologie, organizațiile de cercetare pe bază de contract și alte companii orientate spre știință să își gestioneze nevoile complexe de informații și tehnologie. Expertiza Zifo conectează fluxurile de lucru științifice cu soluții digitale scalabile, concepute pentru a sprijini descoperirea și progresul operațional.

Customer Success Manager - Boston (Hybrid)

Customer Success Manager responsible for expanding Zifo’s enterprise pharmaceutical, biotech, and life sciences accounts through relationship management, renewals, RFP leadership, and measurable business outcomes.

Descriere

  • Coordinate with Customer Success and Delivery teams to engage new customers, business areas, and products
  • Translate customer expectations into successful Zifo delivery
  • Manage customer and internal-team engagement in line with Zifo’s culture and values
  • Coordinate with Service Delivery Management to move projects from account development into execution
  • Broaden relationships across customer contacts and business groups
  • Support customer portfolio success planning with the Client Partner
  • Lead or support customer RFP responses with cross-functional stakeholders across regions
  • Recommend value enhancements, realization approaches, and customer ROI opportunities
  • Own successful business outcomes across customer relationships
  • Develop trusted relationships and rapport with diverse customer stakeholders
  • Support appropriate renewal of ongoing customer business
  • Lead steering committee meetings and customer leadership presentations with Zifo’s executive team
  • Advise customers using relevant industry trends and consultative insights
  • Recommend internal and customer-facing practices that promote continuous improvement and excellence

Cerințe

  • At least 2 years of customer success or account management experience in software or product services, or 3+ years of life sciences consulting experience
  • Demonstrated project management capability
  • Strong written and verbal communication skills
  • Confident presentation skills
  • Highly organized and attentive to detail
  • Able to manage multiple priorities and focus on critical daily tasks
  • Proactive and self-directed work style
  • Collaborative team approach
  • Skilled at building customer rapport, influencing appropriate action, and constructively challenging stakeholders
  • Comfortable managing competing demands while prioritizing effectively

Beneficii

  • Accrued vacation
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) with company matching
  • Life insurance
  • Flexible spending accounts
  • Competitive compensation package
  • Equal opportunity employer committed to diversity

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