Zifo
Zifo
Zifo is a global scientific and process informatics consultancy supporting organizations across research, development, manufacturing, and clinical operations. Its work spans scientific IT, cloud migration, bioinformatics, data science, and digital transformation, helping pharmaceutical companies, biotechnology firms, contract research organizations, and other science-driven businesses manage complex information and technology needs. Zifo’s expertise connects scientific workflows with scalable digital solutions designed to support discovery and operational progress.

Customer Success Manager - Boston (Hybrid)

Customer Success Manager responsible for expanding Zifo’s enterprise pharmaceutical, biotech, and life sciences accounts through relationship management, renewals, RFP leadership, and measurable business outcomes.

Description

  • Coordinate with Customer Success and Delivery teams to engage new customers, business areas, and products
  • Translate customer expectations into successful Zifo delivery
  • Manage customer and internal-team engagement in line with Zifo’s culture and values
  • Coordinate with Service Delivery Management to move projects from account development into execution
  • Broaden relationships across customer contacts and business groups
  • Support customer portfolio success planning with the Client Partner
  • Lead or support customer RFP responses with cross-functional stakeholders across regions
  • Recommend value enhancements, realization approaches, and customer ROI opportunities
  • Own successful business outcomes across customer relationships
  • Develop trusted relationships and rapport with diverse customer stakeholders
  • Support appropriate renewal of ongoing customer business
  • Lead steering committee meetings and customer leadership presentations with Zifo’s executive team
  • Advise customers using relevant industry trends and consultative insights
  • Recommend internal and customer-facing practices that promote continuous improvement and excellence

Requirements

  • At least 2 years of customer success or account management experience in software or product services, or 3+ years of life sciences consulting experience
  • Demonstrated project management capability
  • Strong written and verbal communication skills
  • Confident presentation skills
  • Highly organized and attentive to detail
  • Able to manage multiple priorities and focus on critical daily tasks
  • Proactive and self-directed work style
  • Collaborative team approach
  • Skilled at building customer rapport, influencing appropriate action, and constructively challenging stakeholders
  • Comfortable managing competing demands while prioritizing effectively

Benefits

  • Accrued vacation
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) with company matching
  • Life insurance
  • Flexible spending accounts
  • Competitive compensation package
  • Equal opportunity employer committed to diversity

Related Jobs

General Dynamics Information Technology

Senior AI Engineer and Architect

General Dynamics Information Technology

Lead AI, machine learning, and large language model architecture for General Dynamics Information Technology’s government, defense, and intelligence missions. Take solutions from proof of concept to production across complex operational settings.

Open