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Customer Success Manager responsible for expanding Zifo’s enterprise pharmaceutical, biotech, and life sciences accounts through relationship management, renewals, RFP leadership, and measurable business outcomes.
विवरण
- Coordinate with Customer Success and Delivery teams to engage new customers, business areas, and products
- Translate customer expectations into successful Zifo delivery
- Manage customer and internal-team engagement in line with Zifo’s culture and values
- Coordinate with Service Delivery Management to move projects from account development into execution
- Broaden relationships across customer contacts and business groups
- Support customer portfolio success planning with the Client Partner
- Lead or support customer RFP responses with cross-functional stakeholders across regions
- Recommend value enhancements, realization approaches, and customer ROI opportunities
- Own successful business outcomes across customer relationships
- Develop trusted relationships and rapport with diverse customer stakeholders
- Support appropriate renewal of ongoing customer business
- Lead steering committee meetings and customer leadership presentations with Zifo’s executive team
- Advise customers using relevant industry trends and consultative insights
- Recommend internal and customer-facing practices that promote continuous improvement and excellence
आवश्यकताएँ
- At least 2 years of customer success or account management experience in software or product services, or 3+ years of life sciences consulting experience
- Demonstrated project management capability
- Strong written and verbal communication skills
- Confident presentation skills
- Highly organized and attentive to detail
- Able to manage multiple priorities and focus on critical daily tasks
- Proactive and self-directed work style
- Collaborative team approach
- Skilled at building customer rapport, influencing appropriate action, and constructively challenging stakeholders
- Comfortable managing competing demands while prioritizing effectively
लाभ
- Accrued vacation
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company matching
- Life insurance
- Flexible spending accounts
- Competitive compensation package
- Equal opportunity employer committed to diversity
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