Benco Dental furnizează produse și echipamente stomatologice, precum și servicii dedicate cabinetelor, pentru a sprijini nevoile de zi cu zi ale cabinetelor dentare. Oferta companiei include consumabile stomatologice, soluții pentru cabinete, coaching și produse financiare, alături de sprijin logistic și consultanță. Compania colaborează cu echipe stomatologice care caută modalități practice de a îmbunătăți operațiunile, îngrijirea pacienților și performanța cabinetului pe termen lung și face angajări în cadrul unei organizații extinse axate pe domeniul sănătății.
Customer Service Representative — Benco Dental (Remote, Reno Area)
Provide remote customer service for Benco Dental, supporting dentists, dental offices, and laboratories with orders, payments, repairs, parts, and service scheduling.
Descriere
- Handle incoming calls from dentists, dental offices, and dental laboratories
- Promote customer satisfaction
- Enter merchandise and small equipment orders accurately
- Record credit card payments
- Respond to customer questions
- Handle inquiries, issues, and orders from internal and external customers
- Resolve customer concerns and problems
- Take repair calls and prepare repair estimates
- Follow up with customers and manufacturers
- Keep repair records and databases up to date
- Process factory invoices for billing
- Answer parts-order questions and address parts issues
- Schedule and dispatch service technicians
- Assist national and large group accounts and sales representatives
Cerințe
- High school diploma or GED
- Live within one hour of Reno, Nevada
- Strong customer service skills
- CRM experience is a plus
- Communicate clearly and professionally
- Strong computer and phone skills
- Attention to detail, teamwork, and reliability
- Internet speed of at least 5 Mbps (5,000 kbps)
- Connect using an Ethernet cable; Wi-Fi should be avoided
- Ensure others do not share bandwidth during calls
- Available Monday through Friday, 9:00 a.m. to 5:30 p.m. Pacific time
Beneficii
- Competitive compensation packages
- Medical, dental, and vision coverage starting on day one
- 401(k) package starting on day one
- Paid time off
- Profit sharing
- Associate discounts and community giving programs
- College tuition savings program
- A caring, family-oriented culture for associates
- Certified as a FORTUNE Great Place to Work
- Opportunities to strengthen Benco through diversity and inclusion resource groups
- Family-owned for more than 95 years