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E.ON
E.ON este o companie europeană importantă din domeniul energiei, care deservește atât gospodării, cât și companii. Activitatea sa include producția, distribuția și furnizarea cu amănuntul de electricitate și gaze, precum și servicii conexe energiei și soluții pentru clienți. Compania investește, de asemenea, în producția de energie regenerabilă și în tehnologii de decarbonizare, sprijinind tranziția energetică în curs și oferind oportunități în domeniul energiei, în operațiuni adresate consumatorilor și în cele dedicate companiilor.

Credit Collection Specialist Milan On-Site

Manage credit recovery, payment reconciliation, compliance, and performance improvement for E.ON’s Italian energy business. Coordinate collection agencies, analyze KPIs, and support the digitalization of collection processes.

Descriere

  • Track credit management results and identify opportunities to improve performance
  • Coordinate external collection agencies and synchronize recovery activities
  • Design and introduce improved credit management procedures
  • Compile and analyze operational data and develop business cases
  • Process and reconcile incoming payments across multiple channels and energy products
  • Monitor service-level compliance and supervise extrajudicial collection work
  • Maintain compliance with TIMG and TIMOE regulatory obligations
  • Establish, monitor, and improve departmental KPIs
  • Use analytical findings to determine root causes and enhance operational effectiveness

Cerințe

  • Bachelor’s degree or an equivalent qualification
  • Professional experience in credit management and customer-related processes
  • Background in collections, customer account management, and operational reporting
  • Strong analytical thinking and problem-solving skills
  • Knowledge of debt collection regulations, including TIMG and TIMOE
  • Proficiency with Excel, Access, PowerPoint, SQL, Net@, SAP, and Salesforce
  • Readiness to lead digitalization and process innovation
  • Strong abilities in collaboration, knowledge sharing, negotiation, active listening, and relationship building
  • Good written and spoken English

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