VELUX este o companie globală de producție, axată pe îmbunătățirea mediilor interioare prin utilizarea luminii naturale și a aerului proaspăt. Bazându-se pe o experiență de peste 80 de ani, gama sa de produse include ferestre de mansardă, luminatoare modulare, jaluzele și soluții de instalare concepute pentru a susține spații de locuit mai sănătoase și mai confortabile. Cu aproximativ 11.000 de angajați în 35 de țări, VELUX combină operațiunile internaționale cu un accent pe sustenabilitate, acțiuni climatice și calitatea mediilor interioare.
Consumer Support Representative
Part-time hybrid role helping consumers choose and use VELUX daylight and ventilation products. Respond to inquiries, recommend solutions, prepare quotes, and assist with sales campaigns.
Descriere
- Guide consumers through their purchasing journey and serve as a key point of contact.
- Respond to questions about products and orders.
- Recommend VELUX products suited to customer needs.
- Prepare customer quotations.
- Explain how daylight and ventilation can improve homes.
- Assist with sales campaigns and product launches.
- Answer basic technical questions.
- Coordinate with other departments to resolve customer concerns.
- Build customer relationships and support sales through consultative conversations.
Cerințe
- Associate degree, or an equivalent combination of education and relevant customer service or sales experience.
- Clear communication and problem-solving skills.
- Ability to explain product information clearly to customers.
- Ability to handle multiple inquiries.
- Comfort using computer systems and Microsoft Office.
- Ability to balance customer needs with accuracy and timely follow-up.
- Call center, sales, SAP, or building-products experience is a plus.
- Positive, customer-first attitude.
- Interest in helping people make informed decisions.
- Employment eligibility is verified through E-Verify.