VELUX is a global manufacturing company focused on improving indoor environments through daylight and fresh air. Drawing on more than 80 years of experience, its product range includes roof windows, modular skylights, blinds, and installation solutions designed to support healthier, more comfortable living spaces. With around 11,000 employees across 35 countries, VELUX combines international operations with a focus on sustainability, climate action, and quality indoor environments.
Consumer Support Representative
Part-time hybrid role helping consumers choose and use VELUX daylight and ventilation products. Respond to inquiries, recommend solutions, prepare quotes, and assist with sales campaigns.
Description
- Guide consumers through their purchasing journey and serve as a key point of contact.
- Respond to questions about products and orders.
- Recommend VELUX products suited to customer needs.
- Prepare customer quotations.
- Explain how daylight and ventilation can improve homes.
- Assist with sales campaigns and product launches.
- Answer basic technical questions.
- Coordinate with other departments to resolve customer concerns.
- Build customer relationships and support sales through consultative conversations.
Requirements
- Associate degree, or an equivalent combination of education and relevant customer service or sales experience.
- Clear communication and problem-solving skills.
- Ability to explain product information clearly to customers.
- Ability to handle multiple inquiries.
- Comfort using computer systems and Microsoft Office.
- Ability to balance customer needs with accuracy and timely follow-up.
- Call center, sales, SAP, or building-products experience is a plus.
- Positive, customer-first attitude.
- Interest in helping people make informed decisions.
- Employment eligibility is verified through E-Verify.