CodeRabbit
CodeRabbit
CodeRabbit este o companie de inteligență artificială și software ca serviciu care dezvoltă instrumente pentru echipele de dezvoltare software din cadrul organizațiilor. Platforma sa de analiză a codului, bazată pe inteligență artificială, se integrează cu GitHub și GitLab pentru a analiza cererile de îmbinare, a oferi feedback la nivel de linie, a identifica posibile erori, a sugera remedieri și a genera rezumate ale analizelor. Susținând analize mai rapide și mai consecvente, menținând în același timp dezvoltatorii implicați în proces, CodeRabbit ajută echipele să îmbunătățească calitatea software-ului și să își eficientizeze fluxurile de lucru tehnice, acordând o importanță deosebită confidențialității și securității datelor.

Commercial Field Engineer, Post-Sales (Boston Hybrid)

Guide commercial and mid-market customers through CodeRabbit onboarding, integrations, and adoption. Support AI-powered code review across software development workflows and CI/CD environments.

Descriere

  • Lead onboarding and implementation engagements for commercial and mid-market customers
  • Configure and optimize CodeRabbit within customers’ development workflows and CI/CD environments
  • Deliver customer training, onboarding sessions, workshops, and technical enablement programs
  • Review configurations and integrations to promote best practices and platform value
  • Troubleshoot customer issues with Support, Product, and Engineering teams to deliver timely resolutions
  • Act as the technical escalation point for complex implementation and adoption challenges
  • Partner with Customer Success Managers to advance adoption, technical health, and long-term success
  • Build trusted relationships with developers, engineering managers, and platform teams
  • Collect customer feedback and work with Product and Engineering to improve the product experience
  • Maintain documentation, onboarding playbooks, troubleshooting guides, and best-practice materials
  • Track developments in AI-powered development tools, developer productivity, cloud infrastructure, and CI/CD ecosystems
  • Improve the repeatability and scalability of onboarding and customer enablement workflows

Cerințe

  • At least two years of experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Technical Support Engineering, Technical Account Management, or Implementation Engineering
  • Experience onboarding or supporting SaaS, developer tooling, or infrastructure products
  • Strong understanding of software development workflows and modern engineering tools
  • Ability to troubleshoot APIs, integrations, Git workflows, CI/CD pipelines, and cloud-based systems
  • Familiarity with AWS, Google Cloud Platform, or Azure
  • Comfort working from the command line and debugging technical issues
  • Excellent communication and interpersonal skills, with the ability to explain complex concepts clearly
  • Strong organization and the ability to manage multiple customer engagements simultaneously
  • Ownership, curiosity, and a bias toward action
  • Interest in helping engineering teams improve developer productivity and software quality
  • Experience with GitHub Actions, GitLab CI, Jenkins, or other CI/CD platforms
  • Experience with Kubernetes, Terraform, or cloud-native infrastructure
  • Experience working in high-growth startup environments

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