Head of Brand and Creative
AtomicLead Golden Child’s brand relaunch across identity, packaging, campaigns, content, and customer experiences. Build its creative team and production process for science-backed dog nutrition products.
Open
CodeRabbit is an artificial intelligence and SaaS company building tools for enterprise software development teams. Its AI-powered code review platform integrates with GitHub and GitLab to analyze pull requests, provide line-by-line feedback, identify potential bugs, suggest fixes, and generate review summaries. By supporting faster, more consistent reviews while keeping developers involved in the process, CodeRabbit helps teams improve software quality and streamline their engineering workflows, with data privacy and security as core considerations.
Commercial Field Engineer, Post-Sales (Boston Hybrid)
Guide commercial and mid-market customers through CodeRabbit onboarding, integrations, and adoption. Support AI-powered code review across software development workflows and CI/CD environments.
Description
- Lead onboarding and implementation engagements for commercial and mid-market customers
- Configure and optimize CodeRabbit within customers’ development workflows and CI/CD environments
- Deliver customer training, onboarding sessions, workshops, and technical enablement programs
- Review configurations and integrations to promote best practices and platform value
- Troubleshoot customer issues with Support, Product, and Engineering teams to deliver timely resolutions
- Act as the technical escalation point for complex implementation and adoption challenges
- Partner with Customer Success Managers to advance adoption, technical health, and long-term success
- Build trusted relationships with developers, engineering managers, and platform teams
- Collect customer feedback and work with Product and Engineering to improve the product experience
- Maintain documentation, onboarding playbooks, troubleshooting guides, and best-practice materials
- Track developments in AI-powered development tools, developer productivity, cloud infrastructure, and CI/CD ecosystems
- Improve the repeatability and scalability of onboarding and customer enablement workflows
Requirements
- At least two years of experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Technical Support Engineering, Technical Account Management, or Implementation Engineering
- Experience onboarding or supporting SaaS, developer tooling, or infrastructure products
- Strong understanding of software development workflows and modern engineering tools
- Ability to troubleshoot APIs, integrations, Git workflows, CI/CD pipelines, and cloud-based systems
- Familiarity with AWS, Google Cloud Platform, or Azure
- Comfort working from the command line and debugging technical issues
- Excellent communication and interpersonal skills, with the ability to explain complex concepts clearly
- Strong organization and the ability to manage multiple customer engagements simultaneously
- Ownership, curiosity, and a bias toward action
- Interest in helping engineering teams improve developer productivity and software quality
- Experience with GitHub Actions, GitLab CI, Jenkins, or other CI/CD platforms
- Experience with Kubernetes, Terraform, or cloud-native infrastructure
- Experience working in high-growth startup environments
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