Belmond
Belmond
Belmond reunește hoteluri, trenuri și croaziere fluviale în destinații din întreaga lume. Operațiunile sale din domeniul ospitalității și al călătoriilor includ echipe în domenii precum serviciile pentru oaspeți, ghidajul, alimentația și băuturile, precum și serviciile spa, cu posturi în locuri precum Italia, Peru, Thailanda și Statele Unite. Compania își descrie locul de muncă drept o comunitate globală de angajați și evidențiază dezvoltarea și bunăstarea personalului.

Client Director, Australia and New Zealand

Drive luxury hospitality revenue across Australia and New Zealand for Belmond. Lead account strategy, business development, sales teams, and key client relationships.

Descriere

  • Grow revenue from existing and prospective accounts across Australia and New Zealand
  • Lead proactive sales teams and put strategic account management into practice
  • Win new active accounts through business development
  • Achieve revenue targets for Belmond properties and regional property groups
  • Review strategies and performance against goals, then identify corrective actions
  • Create quarterly sales action plans and annual account management plans
  • Stay connected with property sales staff and Directors of Sales
  • Work with property management, sales, and revenue teams, and lead efforts to close business
  • Assess leads, secure bookings, and prepare quotes and detailed group offers
  • Respond to customer enquiries promptly, accurately, and personally
  • Coordinate with sales, marketing, corporate commercial teams, and divisional leaders
  • Plan sales events, trade shows, sales trips, roadshows, and client learning trips
  • Track team financial results, account productivity, priorities, and initiatives
  • Train and coach direct reports, and lead individual and team reviews
  • Grow market share within owned accounts and sustain strong client satisfaction
  • Build relationships with key contacts, decision-makers, bookers, and influencers
  • Deliver property and product training, and host client events
  • Apply selling, negotiation, and closing techniques, using business intelligence tools such as Tableau
  • Maintain account databases and record sales activity in OSC
  • Manage individual and team budgets, and prepare sales reports
  • Support corporate marketing communications and safeguard guest, customer, employee, and company information

Cerințe

  • At least 5–10 years of experience in client management, sales, or a similar role in hospitality or luxury travel
  • A demonstrated record of meeting revenue targets and growing key accounts
  • A sound understanding of transient sales and commercial performance analysis
  • Strong skills in account planning, lead conversion, and client relationship management
  • Proficiency with CRM systems and sales reporting tools
  • Experience with OSC, Tableau, or comparable business intelligence and reporting platforms is an advantage
  • Ability to collaborate with sales, revenue, and reservations teams across multiple properties
  • Willingness to travel as needed

Beneficii

  • The posting refers to a comprehensive compensation and benefits package but does not list specific benefits.

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