Performance Marketing Manager, Singapore Market
Intrepid Asia
Lead full-funnel e-commerce campaigns for international brands across Southeast Asia. Oversee client relationships, budgets, campaign optimization, and performance analytics.
Open
Belmond brings together hotels, trains and river cruises in destinations around the world. Its hospitality and travel operations span teams in areas such as guest services, guiding, food and beverage, and spa services, with roles across locations including Italy, Peru, Thailand and the United States. The company describes its workplace as a global employee community and highlights staff development and wellbeing.
Client Director, Australia and New Zealand
Drive luxury hospitality revenue across Australia and New Zealand for Belmond. Lead account strategy, business development, sales teams, and key client relationships.
Description
- Grow revenue from existing and prospective accounts across Australia and New Zealand
- Lead proactive sales teams and put strategic account management into practice
- Win new active accounts through business development
- Achieve revenue targets for Belmond properties and regional property groups
- Review strategies and performance against goals, then identify corrective actions
- Create quarterly sales action plans and annual account management plans
- Stay connected with property sales staff and Directors of Sales
- Work with property management, sales, and revenue teams, and lead efforts to close business
- Assess leads, secure bookings, and prepare quotes and detailed group offers
- Respond to customer enquiries promptly, accurately, and personally
- Coordinate with sales, marketing, corporate commercial teams, and divisional leaders
- Plan sales events, trade shows, sales trips, roadshows, and client learning trips
- Track team financial results, account productivity, priorities, and initiatives
- Train and coach direct reports, and lead individual and team reviews
- Grow market share within owned accounts and sustain strong client satisfaction
- Build relationships with key contacts, decision-makers, bookers, and influencers
- Deliver property and product training, and host client events
- Apply selling, negotiation, and closing techniques, using business intelligence tools such as Tableau
- Maintain account databases and record sales activity in OSC
- Manage individual and team budgets, and prepare sales reports
- Support corporate marketing communications and safeguard guest, customer, employee, and company information
Requirements
- At least 5–10 years of experience in client management, sales, or a similar role in hospitality or luxury travel
- A demonstrated record of meeting revenue targets and growing key accounts
- A sound understanding of transient sales and commercial performance analysis
- Strong skills in account planning, lead conversion, and client relationship management
- Proficiency with CRM systems and sales reporting tools
- Experience with OSC, Tableau, or comparable business intelligence and reporting platforms is an advantage
- Ability to collaborate with sales, revenue, and reservations teams across multiple properties
- Willingness to travel as needed
Benefits
- The posting refers to a comprehensive compensation and benefits package but does not list specific benefits.
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