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Healthcare Central London
Healthcare Central London
51 – 200 Angajați
Asistență medicalăGuvernNonprofit
Healthcare Central London este o federație formată din 33 de cabinete de medicină generală din Westminster, care sprijină acordarea de îngrijiri pentru peste 276.000 de pacienți înregistrați. Organizația furnizează servicii de îngrijire comunitară și asistență medicală primară, oferind totodată cabinetelor membre sprijin pentru personal, management și activități administrative. Colaborează cu rețelele de asistență medicală primară, autoritățile contractante și furnizorii NHS, autoritățile locale și organizațiile caritabile pentru a contribui la dezvoltarea și implementarea unui sistem integrat de îngrijire care reunește serviciile de sănătate și de asistență socială și sprijină o viață mai lungă și mai sănătoasă.
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Care Coordinator, Adult ADHD Service (Hybrid - Westminster)

Coordinate referrals, appointments, records, and care pathways for Healthcare Central London’s adult ADHD service. This hybrid role supports service users and clinicians across administrative and referral processes.

GBRegatul Unit
31.000 £ – 31.792 £ / an
HibridNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăCoordonator de îngrijireGeneral

Descriere

  • Manage ADHD service referrals and schedule appointments
  • Build and maintain up-to-date knowledge of service pathways and eligibility criteria
  • Assess and process referrals from NHS GP practices and private GPs
  • Guide service users through the process, arrange onward reviews, and signpost to external services
  • Monitor service inboxes during core hours and provide professional responses to queries
  • Arrange initial assessments and assist clinicians with follow-up bookings
  • Process appointment amendments and updates to demographic information
  • Support clinicians with administrative tasks during clinics
  • Maintain and publish the clinician rota in SystmOne’s appointment ledger, including live sickness updates
  • Keep accurate records of calls, messages, correspondence, and other service activity
  • Share clinical and non-clinical information with other services using approved templates
  • Respond sensitively to queries and coordinate with clinical and management teams
  • Monitor and complete assigned tasks in SystmOne
  • Assist with data crosschecks and service reporting, and distribute incoming post
  • Contact service users to resolve administrative matters
  • Promote clear and effective communication across the team
  • Take an active role in developing the ADHD service
  • Provide administrative support to Healthcare Central London and contribute to relevant events, working groups, projects, and initiatives

Cerințe

  • Confident using email, internet and web searches, standard software, and databases
  • Strong written and verbal communication skills
  • Numerate and literate, with the ability to prepare reports when needed
  • Existing knowledge of primary care and local services, or the ability to develop it
  • Understanding of personalisation and public health priorities, including the Digital First Primary Care programme
  • Able to manage multiple systems, including SystmOne, Outlook, Accurx or Communications Annexe, and Surgery Connect
  • Consistently accurate and detail-oriented
  • At least one year of experience in a customer-focused environment
  • Previous experience working in primary care
  • Advanced proficiency with SystmOne
  • Mature, willing to learn, and comfortable working independently and collaboratively
  • Willingness to complete the organisation’s training programme
  • Focused on practical solutions and able to meet service specifications and targets
  • Able to support challenging and vulnerable people, with the emotional resilience to manage difficult conversations
  • Tactful and diplomatic, with the ability to build rapport across diverse backgrounds
  • Able to work systematically in a process-led environment while managing high volumes of tasks and information
  • Available for evening and weekend work, excluding Bank Holidays

Beneficii

  • Cycle to work scheme
  • Discretionary opportunities for pay progression
  • Employee Assistance Programme
  • Enhanced annual leave of 27 days for full-time employees, pro-rated for part-time staff
  • Eye care vouchers through the Specsavers partnership
  • Complimentary tea, coffee, and refreshments
  • Life assurance scheme
  • Modern office environment
  • Pension scheme
  • Refer and Earn scheme

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