Ceresti Health este o companie de servicii de îngrijire care folosește tehnologia și colaborează cu planuri de sănătate și organizații de îngrijire responsabilă pentru a sprijini familiile care îngrijesc persoane cu demență. Programul său combină evaluarea riscurilor pe baza datelor privind solicitările de decontare, educația îngrijitorilor, o platformă pentru tabletă și îndrumare săptămânală oferită de navigatori personali de îngrijire. Echipa îi ajută pe îngrijitori să urmeze planurile de îngrijire, să răspundă nevoilor sociale și să identifice din timp schimbările în starea persoanei. Ceresti raportează reduceri validate independent ale spitalizărilor care pot fi evitate și ale costurilor medicale per pacient și oferă plătitorilor contracte bazate pe rezultate, fără risc inițial.
Bilingual Enrollment Specialist, Remote in the United States
Connect U.S. family caregivers with Ceresti Health’s dementia care support program. Conduct empathetic outreach, explain the program, guide enrollment, and follow up remotely.
Descriere
- Call eligible family caregivers to introduce Ceresti’s Caregiver Support Program.
- Learn about caregivers’ needs and readiness through considerate conversations.
- Explain the program’s purpose, benefits, and expectations.
- Help caregivers make informed enrollment decisions and guide them through next steps.
- Record interactions and outcomes in Ceresti’s CRM and enrollment systems.
- Manage assigned leads and follow-up queues.
- Coordinate handoffs to coaches, operations, and support teams.
- Follow HIPAA requirements and internal privacy policies.
- Join team huddles, training, and performance reviews.
- Share caregiver feedback to improve scripts, workflows, and enrollment approaches.
- Contribute to improvements in caregiver experience and enrollment efficiency.
- Meet targets for call volume, contact rates, agreements, enrollments, conversions, accurate records, CRM upkeep, and timely follow-up.
- twoLineSummary
- requirements
Cerințe
- Communicate fluently in English.
- Be eligible to work in the United States.
- Work independently in a fully remote setting.
- Be comfortable with frequent phone conversations.
- Maintain careful, accurate documentation.
- Prior experience in enrollment, inside sales, outreach, or customer engagement is preferred.
- Familiarity with caregiving, healthcare, or dementia-related challenges is preferred.
- Experience logging calls, notes, and outcomes in a CRM is preferred.
- Adapt communication to caregivers’ emotional state and readiness; prior experience is preferred.
- Experience in HIPAA-compliant or regulated settings is preferred.
- Be comfortable learning new technology platforms; Mac or iOS experience is preferred.
- Show empathy, patience, and emotional awareness.
- Communicate clearly and confidently, and build trust quickly.
- Pursue results while treating caregivers with dignity and respect.
- Stay organized, reliable, and consistent with follow-up.
- Remain resilient when conversations result in rejection.
- Thrive in a fast-paced, changing environment.
- Be available Monday through Friday, with some flexibility and possible weekend availability during high-volume periods.
Beneficii
- Health, dental, and vision insurance.
- Paid time off.
- Fully remote work.
- A collaborative team focused on a shared mission.
- Ongoing training and professional development.
- Potential progression into senior enrollment, training, or operations roles.
- Performance-based incentives.