Ceresti Health is a technology-enabled care company working with health plans and accountable care organizations to support families caring for people with dementia. Its program combines claims-based risk assessment, caregiver education, a tablet platform and weekly guidance from personal care navigators. The team helps caregivers follow care plans, address social needs and identify changes in a person’s condition early. Ceresti reports independently validated reductions in avoidable hospitalizations and medical costs per patient, and offers payers outcomes-based contracts with no upfront risk.
Bilingual Enrollment Specialist, Remote in the United States
Connect U.S. family caregivers with Ceresti Health’s dementia care support program. Conduct empathetic outreach, explain the program, guide enrollment, and follow up remotely.
Aprašymas
- Call eligible family caregivers to introduce Ceresti’s Caregiver Support Program.
- Learn about caregivers’ needs and readiness through considerate conversations.
- Explain the program’s purpose, benefits, and expectations.
- Help caregivers make informed enrollment decisions and guide them through next steps.
- Record interactions and outcomes in Ceresti’s CRM and enrollment systems.
- Manage assigned leads and follow-up queues.
- Coordinate handoffs to coaches, operations, and support teams.
- Follow HIPAA requirements and internal privacy policies.
- Join team huddles, training, and performance reviews.
- Share caregiver feedback to improve scripts, workflows, and enrollment approaches.
- Contribute to improvements in caregiver experience and enrollment efficiency.
- Meet targets for call volume, contact rates, agreements, enrollments, conversions, accurate records, CRM upkeep, and timely follow-up.
- twoLineSummary
- requirements
Reikalavimai
- Communicate fluently in English.
- Be eligible to work in the United States.
- Work independently in a fully remote setting.
- Be comfortable with frequent phone conversations.
- Maintain careful, accurate documentation.
- Prior experience in enrollment, inside sales, outreach, or customer engagement is preferred.
- Familiarity with caregiving, healthcare, or dementia-related challenges is preferred.
- Experience logging calls, notes, and outcomes in a CRM is preferred.
- Adapt communication to caregivers’ emotional state and readiness; prior experience is preferred.
- Experience in HIPAA-compliant or regulated settings is preferred.
- Be comfortable learning new technology platforms; Mac or iOS experience is preferred.
- Show empathy, patience, and emotional awareness.
- Communicate clearly and confidently, and build trust quickly.
- Pursue results while treating caregivers with dignity and respect.
- Stay organized, reliable, and consistent with follow-up.
- Remain resilient when conversations result in rejection.
- Thrive in a fast-paced, changing environment.
- Be available Monday through Friday, with some flexibility and possible weekend availability during high-volume periods.
Privalumai
- Health, dental, and vision insurance.
- Paid time off.
- Fully remote work.
- A collaborative team focused on a shared mission.
- Ongoing training and professional development.
- Potential progression into senior enrollment, training, or operations roles.
- Performance-based incentives.