Block 64 oferă informații despre IT care ajută companiile să înțeleagă și să își îmbunătățească mediile tehnologice. Platforma sa sprijină descoperirea activelor, gestionarea riscurilor și migrarea în cloud, oferind liderilor din domeniul tehnologiei îndrumări concrete pentru gestionarea operațiunilor, controlul costurilor și modernizarea IT-ului. Fondată în 2012, Block 64 deservește mii de lideri din domeniul tehnologiei. Profilul său menționează consultanța, logistica și sectorul sănătății printre industriile sale.
Bilingual Customer Success Specialist – IT Asset Discovery
Deploy Block 64’s IT visibility platform across customer networks, cloud tenants, and virtual environments. Guide onboarding, technical support, adoption, renewals, and account growth.
Descriere
- Manage customer relationships from onboarding through renewal across phone, video calls, email, and chat.
- Track customer conversations and support cases in the CRM or ticketing system until resolution.
- Meet customer success and support SLAs for response and resolution times.
- Coordinate with customers and partners from deployment planning through installation, handoff, and ongoing reviews.
- Lead remote deployment and setup of the IT asset discovery platform across customer networks, AWS and Azure tenants, and VMware, Hyper-V, and Nutanix environments.
- Review customer health, usage, adoption, and installation data to spot risks and recommend improvements.
- Hold regular business reviews to show delivered value and identify opportunities to expand accounts.
- Coach teammates on technical practices and customer success.
- Create knowledge base documentation for common issues, resolutions, and customer playbooks.
- Use customer feedback to advocate for process and product improvements.
Cerințe
- Post-secondary degree, diploma, or certificate in computer science, information systems, or a related field.
- At least two years of post-graduate experience in IT support, systems administration, or a customer-facing technical role.
- Experience in an IT service desk, network administration, customer success, or account management is a strong asset.
- Sound understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and firewalls.
- Familiarity with administering corporate Azure and/or AWS tenants, including identity, access, and resource management.
- Familiarity with Microsoft 365 and Azure Active Directory (Entra ID) administration, including user provisioning, licensing, security groups, and conditional access policies.
- Understanding of Windows authentication protocols such as Active Directory and Kerberos/NTLM, network security and optimization, and virtualization platforms such as VMware/vSphere, Microsoft Hyper-V, and Nutanix.
- Familiarity with Unix/Linux operating systems and command-line environments.
- Strong systems administration fundamentals, including server and OS patching and endpoint management.
- Basic scripting or automation experience with PowerShell, Bash, or a similar tool is an asset.
- Ability to build trusted customer relationships and balance competing priorities across multiple accounts.
- Strong technical and business communication skills, including explaining complex technical concepts to non-technical audiences.
- Fluency in English and Portuguese is preferred.
Beneficii
- Salary based on skills and experience.
- Casual work environment.
- Flexible work options.
- Work-from-home options.
- Possible contract extension.