Block 64 provides IT insights that help businesses understand and improve their technology environments. Its platform supports asset discovery, risk management and cloud migration, giving technology leaders actionable guidance to manage operations, control costs and modernize IT. Founded in 2012, Block 64 serves thousands of technology leaders. Its profile lists consulting, logistics and healthcare among its industries.
Bilingual Customer Success Specialist – IT Asset Discovery
Deploy Block 64’s IT visibility platform across customer networks, cloud tenants, and virtual environments. Guide onboarding, technical support, adoption, renewals, and account growth.
Aprašymas
- Manage customer relationships from onboarding through renewal across phone, video calls, email, and chat.
- Track customer conversations and support cases in the CRM or ticketing system until resolution.
- Meet customer success and support SLAs for response and resolution times.
- Coordinate with customers and partners from deployment planning through installation, handoff, and ongoing reviews.
- Lead remote deployment and setup of the IT asset discovery platform across customer networks, AWS and Azure tenants, and VMware, Hyper-V, and Nutanix environments.
- Review customer health, usage, adoption, and installation data to spot risks and recommend improvements.
- Hold regular business reviews to show delivered value and identify opportunities to expand accounts.
- Coach teammates on technical practices and customer success.
- Create knowledge base documentation for common issues, resolutions, and customer playbooks.
- Use customer feedback to advocate for process and product improvements.
Reikalavimai
- Post-secondary degree, diploma, or certificate in computer science, information systems, or a related field.
- At least two years of post-graduate experience in IT support, systems administration, or a customer-facing technical role.
- Experience in an IT service desk, network administration, customer success, or account management is a strong asset.
- Sound understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and firewalls.
- Familiarity with administering corporate Azure and/or AWS tenants, including identity, access, and resource management.
- Familiarity with Microsoft 365 and Azure Active Directory (Entra ID) administration, including user provisioning, licensing, security groups, and conditional access policies.
- Understanding of Windows authentication protocols such as Active Directory and Kerberos/NTLM, network security and optimization, and virtualization platforms such as VMware/vSphere, Microsoft Hyper-V, and Nutanix.
- Familiarity with Unix/Linux operating systems and command-line environments.
- Strong systems administration fundamentals, including server and OS patching and endpoint management.
- Basic scripting or automation experience with PowerShell, Bash, or a similar tool is an asset.
- Ability to build trusted customer relationships and balance competing priorities across multiple accounts.
- Strong technical and business communication skills, including explaining complex technical concepts to non-technical audiences.
- Fluency in English and Portuguese is preferred.
Privalumai
- Salary based on skills and experience.
- Casual work environment.
- Flexible work options.
- Work-from-home options.
- Possible contract extension.