AT&T este o companie de telecomunicații și tehnologie care oferă servicii de comunicații mobile, internet și fibră optică pentru consumatori, companii și organizații din sectorul public. Activitatea sa acoperă inovarea rețelelor, inclusiv colaborări axate pe Open RAN, precum și conectivitate pentru siguranța publică prin FirstNet, recuperare în urma dezastrelor, dispozitive pentru consumatori și protecția datelor. Compania pune, de asemenea, accent pe sustenabilitate, incluziune culturală, responsabilitate corporativă și politici publice. Cu o forță de muncă numeroasă și o istorie îndelungată de activitate, AT&T oferă oportunități de carieră legate de infrastructura comunicațiilor, tehnologia digitală, serviciile pentru clienți și inovarea responsabilă.
AT&T Call Center Sales Representative – Hybrid
Handle sales, billing, technical support, and customer retention for AT&T in a hybrid role based in St. Louis. Work three to four days each week at the St. Louis center and one to two days remotely from home.
Descriere
- Connect with customers by phone, chat, and email.
- Spot upsell opportunities and close sales to achieve sales and commission targets.
- Address service, billing, payment, and collections concerns.
- Clarify customer bills and explain product features.
- Troubleshoot basic issues and refer more complex problems to higher-level support.
- Resolve concerns to strengthen customer confidence and loyalty.
- Respond to customer questions, including technical support requests.
- Help deliver customer acquisition, sales, service, and retention solutions.
- Split the workweek between AT&T’s St. Louis center for three to four days and home for one to two days.
- Take part in workspace audits, remote monitoring, training, performance reviews, and regular management routines.
Cerințe
- Previous commissioned sales experience is strongly preferred.
- A strong customer-first approach.
- A dependable work ethic.
- Flexibility and ability to adapt.
- Problem-solving ability.
- Careful attention to detail.
- Availability for a flexible 40-hour workweek, including nights, weekends, and overtime.
- Ability to work onsite at 1010 Pine St, St. Louis, MO 63101, three to four days each week.
- Verified internet connection with at least 12 Mbps upload and 18 Mbps download speeds.
- A dedicated home workspace with a desk, chair, electrical outlet, surge protector, and direct LAN connection.
- A home workspace that meets work-from-home technical, security, physical, noise, and Clean Desk standards.
- Availability and accountability throughout assigned schedules and shifts.
- Ability to follow technical support procedures, security and compliance standards, training, performance management, management routines, and remote monitoring policies.
Beneficii
- Commission earning opportunities.
- Paid training.
- Medical, dental, and vision coverage.
- 401(k) plan.
- Employee discounts of up to 50% on eligible AT&T mobility plans, accessories, internet, fiber, and home phone services.
- Tuition reimbursement.
- Paid time off and holidays.
- Paid parental leave.
- Additional sick leave may be available.
- Adoption reimbursement.
- Short- and long-term disability coverage.
- Life insurance and accidental death coverage.
- Optional critical illness, accident, hospital indemnity, and group legal programs.
- Employee Assistance Programs (EAP).
- Employee wellness programs.
- AT&T-provided equipment, including a keyboard, monitor, computer, and mobile device.
- Hybrid schedule with one to two days working remotely from home each week.