AT&T is a telecommunications and technology company serving consumers, businesses, and public-sector organizations through wireless, internet, and fiber services. Its work spans network innovation, including collaborations focused on Open RAN, as well as FirstNet public-safety connectivity, disaster recovery, consumer devices, and data privacy. The company also emphasizes sustainability, cultural inclusion, corporate responsibility, and public policy. With a large workforce and a long operating history, AT&T offers career opportunities connected to communications infrastructure, digital technology, customer services, and responsible innovation.
AT&T Call Center Sales Representative – Hybrid
Handle sales, billing, technical support, and customer retention for AT&T in a hybrid role based in St. Louis. Work three to four days each week at the St. Louis center and one to two days remotely from home.
Description
- Connect with customers by phone, chat, and email.
- Spot upsell opportunities and close sales to achieve sales and commission targets.
- Address service, billing, payment, and collections concerns.
- Clarify customer bills and explain product features.
- Troubleshoot basic issues and refer more complex problems to higher-level support.
- Resolve concerns to strengthen customer confidence and loyalty.
- Respond to customer questions, including technical support requests.
- Help deliver customer acquisition, sales, service, and retention solutions.
- Split the workweek between AT&T’s St. Louis center for three to four days and home for one to two days.
- Take part in workspace audits, remote monitoring, training, performance reviews, and regular management routines.
Requirements
- Previous commissioned sales experience is strongly preferred.
- A strong customer-first approach.
- A dependable work ethic.
- Flexibility and ability to adapt.
- Problem-solving ability.
- Careful attention to detail.
- Availability for a flexible 40-hour workweek, including nights, weekends, and overtime.
- Ability to work onsite at 1010 Pine St, St. Louis, MO 63101, three to four days each week.
- Verified internet connection with at least 12 Mbps upload and 18 Mbps download speeds.
- A dedicated home workspace with a desk, chair, electrical outlet, surge protector, and direct LAN connection.
- A home workspace that meets work-from-home technical, security, physical, noise, and Clean Desk standards.
- Availability and accountability throughout assigned schedules and shifts.
- Ability to follow technical support procedures, security and compliance standards, training, performance management, management routines, and remote monitoring policies.
Benefits
- Commission earning opportunities.
- Paid training.
- Medical, dental, and vision coverage.
- 401(k) plan.
- Employee discounts of up to 50% on eligible AT&T mobility plans, accessories, internet, fiber, and home phone services.
- Tuition reimbursement.
- Paid time off and holidays.
- Paid parental leave.
- Additional sick leave may be available.
- Adoption reimbursement.
- Short- and long-term disability coverage.
- Life insurance and accidental death coverage.
- Optional critical illness, accident, hospital indemnity, and group legal programs.
- Employee Assistance Programs (EAP).
- Employee wellness programs.
- AT&T-provided equipment, including a keyboard, monitor, computer, and mobile device.
- Hybrid schedule with one to two days working remotely from home each week.