CWILL dezvoltă software pentru etapa de după achiziție, destinat magazinelor Shopify și brandurilor care vând direct consumatorilor, reunind într-o singură suită instrumente pentru urmărirea comenzilor, retururi, recenzii, fidelizare, protecția transportului și asistența clienților. Produsele sale folosesc date despre comenzi și clienți pentru a-i ajuta pe comercianți să răspundă întrebărilor despre livrare, să gestioneze schimburile și creditul în magazin, să încurajeze achizițiile repetate și să înțeleagă performanța de-a lungul parcursului clientului. Suita include și funcții asistate de inteligență artificială pentru vânzări suplimentare, schimburi, rezumate ale recenziilor și asistență. CWILL activează în domeniile SaaS, comerțului electronic și marketingului; profilul furnizat nu precizează informații actuale despre recrutare.
AI Chat R&D Trainee – Full-Stack Engineer (Go Backend, Mandarin)
Join CWILL as a full-stack engineering trainee building AI customer service and sales tools for Shopify merchants. With mentorship, develop chat features, Shopify integrations, reporting, and dependable Go backend systems.
Descriere
- Build live chat, AI customer service, Shopify data, merchant administration, and reporting features with guidance from a mentor.
- Translate requirements into technical tasks and implement, integrate, test, and release them.
- Contribute to API integration across frontend and backend, data processing, business logic, and interface improvements.
- Take responsibility for the quality of delivered work.
- Fix production bugs, customer-reported problems, and issues found through internal testing.
- Investigate underlying causes with logs, monitoring, databases, and debugging tools.
- Strengthen system stability, performance, and maintainability, and document recurring problems.
- Build AI customer service capabilities such as knowledge bases, product questions and answers, order lookup, human handoff, and conversation summaries.
- Integrate and refine Shopify product, order, customer, and shipping data.
- Assess AI feature performance in real merchant use cases.
- Work with product, design, QA, operations, and customer success teams.
- Apply coding standards, review code, and contribute documentation and tests.
- Keep teammates informed about progress, risks, and blockers, and take part in post-launch reviews.
- Advance from mentored small features and fixes to independently owning a product module or technical area at junior engineer level within 12 months.
Cerințe
- Proficiency in Go is required.
- Experience with JavaScript/TypeScript, Python, or Java is an advantage.
- Bachelor's or master's degree from a US university, with recent graduation or expected graduation within the past 1–2 years.
- Good grasp of web development fundamentals, including HTTP, APIs, databases, and frontend-backend communication.
- Strong coding and debugging abilities.
- Eager to learn, read documentation, investigate problems, and grow through hands-on project work.
- Dependable and attentive to detail, with clear updates on progress and issues.
- Professional working proficiency in Mandarin Chinese and English.
- Software development or SaaS internship experience is preferred.
- Experience creating web applications, SaaS products, AI applications, browser extensions, online stores, or mini-programs is a plus.
- Familiarity with React, Node.js, Next.js, NestJS, Python, PostgreSQL, or Redis is a plus.
- AI project experience with LLM applications, prompting, RAG, agents, knowledge bases, or chatbots is a plus.
- Knowledge of Shopify, cross-border e-commerce, customer service systems, CRM, or marketing tools is a plus.
- Examples of work such as GitHub projects, internships, open-source contributions, or personal projects are a plus.
Beneficii
- 401(k) retirement plan
- Paid time off
- Paid holidays
- Insurance