TDS Global Solutions
TDS Global Solutions
TDS Global Solutions ir konsultāciju, personāla atlases un B2B ārpakalpojumu uzņēmums, kas palīdz organizācijām izstrādāt, nodrošināt un uzlabot klientu apkalpošanas procesus. Uzņēmums dibināts 1991. gadā un darbojas kontaktu centru un aizmugures biroja procesu ārpakalpojumu, vadītāju atlases, piegādātāju pārvaldības, apmācību, procesu automatizācijas, mākslīgā intelekta konsultāciju, kā arī kontaktu centru apvienošanās un iegādes darījumu konsultāciju jomā. Tā pakalpojumi ietver ienākošo un izejošo kanālu, e-pasta, tērzēšanas, sociālo mediju, tehniskā atbalsta, hipotekāro un zobārstniecības rēķinu apstrādes, grāmatvedības un personāla procesu atbalstu. TDS Global Solutions arī novērtē kontaktu centru iespējas un savieno klientus ar tuva reģiona, ārvalstu un vietējiem pakalpojumu partneriem Amerikā, Eiropā, Āfrikā un Āzijas un Klusā okeāna reģionā.

Remote VP of Sales at TDS Global Solutions

Lead enterprise sales for BPO, customer experience, and technology transformation services. Build new-logo growth through executive relationships, pipeline development, negotiations, and complex deal management.

Apraksts

  • Identify, develop, and close enterprise opportunities in BPO, customer experience, and technology-enabled transformation.
  • Create sales strategies that support company growth priorities and target industries.
  • Generate opportunities through executive outreach, industry contacts, advisors, partners, networking, and events.
  • Lead new-logo sales from prospecting and qualification through solution design, proposals, negotiation, contracting, and close.
  • Build trusted relationships with C-suite leaders and other senior decision-makers.
  • Work with solutions, operations, technology, AI, finance, pricing, legal, marketing, and executive teams to shape client solutions.
  • Explain the value of BPO and customer experience services, AI-enabled operations, automation, analytics, and digital transformation.
  • Prepare business cases and executive presentations that link solutions to productivity, savings, customer experience, revenue growth, and risk reduction.
  • Negotiate commercial models based on staffing, transactions, consumption, or outcomes.
  • Manage a qualified pipeline to meet annual new-logo revenue and bookings goals, maintaining accurate forecasts and CRM records.
  • Track competitors, buyer priorities, emerging technologies, and commercial trends.
  • Hand off clients smoothly to account leadership after contracts are signed.

Prasības

  • Substantial enterprise sales experience in BPO, customer experience, customer care, digital transformation, technology-enabled services, or a related field.
  • Direct sales experience in BPO or customer experience is strongly preferred.
  • Demonstrated success personally generating and closing new enterprise clients, including complex, multi-stakeholder deals.
  • Established, active relationships with C-suite leaders, senior decision-makers, advisors, or industry influencers in target markets.
  • A track record of building pipeline through independent prospecting and relationship development beyond existing accounts, inbound leads, and formal RFPs.
  • Experience creating strategic pursuit plans, executive relationship strategies, and sales approaches that lead to closed business.
  • Ability to explain the business value of AI, automation, analytics, digital capabilities, and technology-enabled customer experience solutions.
  • Experience developing ROI-based business cases and working through enterprise procurement, pricing, contracting, security, technology, and legal processes.
  • Strong pipeline management, sales forecasting, CRM, and standard productivity software skills.
  • A bachelor’s degree in business or a related field is preferred; equivalent relevant experience may be considered.
  • Willingness to travel extensively.
  • Ability to discuss sales results from the previous three to five years, including new-logo revenue, total or annual contract value, average and largest deal size, quota attainment, and the share of pipeline personally generated.
  • Strength in strategic prospecting, executive presence, consultative selling, commercial judgment, negotiation, problem-solving, writing, executive presentations, organization, time management, collaboration, self-direction, resilience, and managing multiple complex pursuits.

Priekšrocības

  • Extensive travel is required for this position.
  • Final title and compensation depend on experience and demonstrated performance.

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