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Mars
Mars
H1B vizos rėmėjasGamybaMaistas ir gėrimaiSveikatos priežiūra
„Mars“ yra pasaulinė gamintoja, veikianti maisto ir gėrimų, naminių gyvūnų priežiūros, mitybos ir sveikatos priežiūros srityse. Jos portfelį sudaro gerai žinomi konditerijos gaminių ir užkandžių prekių ženklai, tokie kaip „M&M'S“, „Snickers“ ir „Skittles“, taip pat produktai ir paslaugos, skirti naminių gyvūnų sveikatai ir mitybai palaikyti. Vykdydama gamybos ir į vartotojus orientuotą veiklą, „Mars“ samdo darbuotojus į įvairias pareigas, susijusias su jos prekių ženklais, produktais ir pasauline veikla. Bendrovė taip pat pabrėžia tvarumą, atsakingą tiekimą, įtrauktį ir pastangas gerinti žmonių, naminių gyvūnų bei planetos gerovę.
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Service Desk Analyst – Mars, Guararema Hybrid

Mars is hiring a hybrid Service Desk Analyst in Guararema, Brazil, to deliver omnichannel IT support and resolve incidents. The role partners with IT teams and supports corporate technology projects and system improvements.

BRBrazilijaHibridinisVisas etatasJaunesnysis specialistasPrivaloma Kalba: anglųAnalitikas

Aprašymas

  • Handle reported incidents and service requests within expected timeframes
  • Provide customers with clear updates on case progress
  • Deliver timely IT support through phone and digital service channels
  • Remain available during high-demand periods while meeting operational service-level agreements
  • Explain complex technical problems clearly to end users through a service-focused approach
  • Work with Mars Service Desk and Support teams to diagnose and resolve incidents
  • Contribute in team roles such as Tech Lead, Segment Lead, or Champion
  • Help colleagues develop their capabilities and promote effective practices
  • Provide technical expertise for corporate IT initiatives and system enhancements

Reikalavimai

  • A completed bachelor’s degree is required
  • A background in IT is advantageous
  • At least one year of experience in a Service Desk or Service Center role is required
  • Demonstrated experience working within a team that delivers IT operations or services is required
  • Advanced spoken and written English is required and will be assessed during the hiring process
  • Willingness and ability to work in a hybrid role based in Guararema, São Paulo

Privalumai

  • Competitive salary and benefits package aligned with industry standards
  • Company bonus opportunity
  • Learning and development support from the start
  • Access to Mars University’s internal learning programs
  • Opportunity to work with diverse and talented Associates
  • Purpose-led company culture

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