Mars
Mars
Mars ir pasaules mēroga ražotājs, kas darbojas pārtikas un dzērienu, mājdzīvnieku aprūpes, uztura un veselības aprūpes jomā. Tā produktu portfelī ietilpst tādi plaši pazīstami konditorejas izstrādājumu un uzkodu zīmoli kā M&M'S, Snickers un Skittles, kā arī produkti un pakalpojumi mājdzīvnieku veselības un uztura atbalstam. Uzņēmums, kura darbība aptver ražošanu un uz patērētājiem orientētus uzņēmējdarbības veidus, pieņem darbā dažādās lomās, kas saistītas ar tā zīmoliem, produktiem un globālo darbību. Mars arī uzsver ilgtspēju, atbildīgu iepirkumu, iekļaušanu un centienus uzlabot cilvēku, mājdzīvnieku un planētas labklājību.

Service Desk Analyst – Mars, Guararema Hybrid

Mars is hiring a hybrid Service Desk Analyst in Guararema, Brazil, to deliver omnichannel IT support and resolve incidents. The role partners with IT teams and supports corporate technology projects and system improvements.

Apraksts

  • Handle reported incidents and service requests within expected timeframes
  • Provide customers with clear updates on case progress
  • Deliver timely IT support through phone and digital service channels
  • Remain available during high-demand periods while meeting operational service-level agreements
  • Explain complex technical problems clearly to end users through a service-focused approach
  • Work with Mars Service Desk and Support teams to diagnose and resolve incidents
  • Contribute in team roles such as Tech Lead, Segment Lead, or Champion
  • Help colleagues develop their capabilities and promote effective practices
  • Provide technical expertise for corporate IT initiatives and system enhancements

Prasības

  • A completed bachelor’s degree is required
  • A background in IT is advantageous
  • At least one year of experience in a Service Desk or Service Center role is required
  • Demonstrated experience working within a team that delivers IT operations or services is required
  • Advanced spoken and written English is required and will be assessed during the hiring process
  • Willingness and ability to work in a hybrid role based in Guararema, São Paulo

Priekšrocības

  • Competitive salary and benefits package aligned with industry standards
  • Company bonus opportunity
  • Learning and development support from the start
  • Access to Mars University’s internal learning programs
  • Opportunity to work with diverse and talented Associates
  • Purpose-led company culture

Saistītās vakances

Harmoney

Data Engineer — Harmoney, Ghent (Hybrid)

Harmoney
51 – 200 Darbinieki
B2CFinansesFintech

Take ownership of Harmoney’s data warehouse and BI ecosystem, supporting compliance SaaS analytics, customer capacity planning, and automated billing. Based in Ghent with a hybrid work setup.

Atvērt
Sigma Software Group

Data Engineer (Azure, Spark) — Remote in Ukraine

Sigma Software Group

Build scalable Azure data platforms and pipelines that support analytics, reporting, and data-informed decisions. Develop Spark workflows and dependable data processing in collaboration with multiple teams.

Atvērt
AllCloud

Hebrew-Speaking Data Engineer

AllCloud

Build AWS lakehouse platforms, data pipelines, and AI solutions for AllCloud’s cloud consulting clients. Design scalable architectures and help customers modernize their data systems.

Atvērt
Ralliant

Senior Solution Architect, Motion Control

Ralliant

Shape software, controls, and electromechanical architectures for precision motion-control and industrial automation products. Work with global engineering teams in Shanghai.

Atvērt
Time Doctor

Remote DevOps Engineer in Brazil

Time Doctor

Operate Time Doctor’s Google Cloud infrastructure across more than 40 Terraform environments. Automate deployments, security and observability for its global workforce analytics platform.

Atvērt
HeadHunters Hub

DevOps Engineer

HeadHunters Hub

Maintain Azure, Kubernetes, and Terraform infrastructure for an international RegTech company. Improve the reliability, security, and deployment of digital identity and compliance products.

Atvērt
airSlate

Senior Cloud and Application Security Engineer

airSlate

Secure airSlate’s SaaS workflow, e-signature, and document management products across cloud infrastructure and applications. Focus on AWS and GCP security, application testing, and cloud operations.

Atvērt