MD Integrations yra gydytojų įkurta sveikatos technologijų įmonė, daugiausia dėmesio skirianti asinchroninei telemedicinai. Jos baltosios etiketės telemedicinos portalas sujungia virtualiosios sveikatos priežiūros paslaugų teikėjus su pacientais per tik gydytojams skirtą klinikinį tinklą, suteikdamas gydytojams patogų būdą nuotoliniu būdu peržiūrėti atvejus ir teikti priežiūrą. Platforma sukurta siekiant sumažinti darbo eigos trukdžius ir pakeisti atvejų skyrimą pagal jų gavimo eilę bei principą „greičiausias pirmas“ intuityvesne atlygio už kiekvieną atvejį sistema, kad gydytojai galėtų susitelkti į pacientų priežiūrą.
Remote Customer Success Manager
Guide digital health partners through telehealth onboarding, launch, and adoption. Manage partner relationships, integrations, success metrics, and long-term growth at MD Integrations.
Aprašymas
- Lead partner onboarding projects from kickoff through launch
- Set milestones, communicate proactively, and keep delivery on schedule
- Identify risks, troubleshoot issues, and escalate stalled partner progress
- Coordinate with customer success, clinical, product, and technical integration teams
- Guide assigned partners, advocate for their needs, and represent their perspective internally
- Showcase partner successes and opportunities across MD Integrations’ services, platform, and workflows
- Gather partner feedback and share product improvement ideas with clinical and technical teams
- Improve partner engagement, satisfaction, retention, and growth
- Report customer success measures, including NPS and CSAT, to senior leaders
- Support partners after launch with guidance, education, and training
- Improve integrations, workflows, and product adoption
- Advise partners on market insights and practices that support their growth goals
- Keep customer lifecycle records in HubSpot, Asana, and other project management tools
- Help develop partner materials, processes, and standard work
Reikalavimai
- At least four years in a dedicated customer success or account management role for mid-level candidates; scale-up or fast-paced company experience is preferred
- Strong process and project management skills, with a bias toward action
- Able to communicate deadlines, next steps, and risks clearly to partners and internal leaders
- Excellent written and verbal communication
- Skilled at building trust with business leaders, executives, clinical and technical customers, and colleagues
- Able to understand complex needs and convey partner feedback to internal teams
- Empathy for early-stage startup partners and an understanding of healthcare concepts
- Understands the challenges of building a brand from the ground up and can advocate for partner needs
- Proficient with CRM and general technology tools, such as HubSpot and Slack
- Able to use NPS, churn, and activation measures to guide decisions
- Quick to learn new concepts and terminology, including healthcare language and workflows
- Health technology or telehealth experience, and familiarity with basic clinical concepts and terminology, are a plus
- Must be eligible to work in the United States; MD Integrations cannot sponsor US work visas
Privalumai
- Outcome-based bonuses tied to partner productivity goals
- Company subsidizes 75% of health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) plan with company match
- On-the-job training and professional development
- Fully remote work
- Collaborative and supportive work environment