„Citi“ yra pasaulinė bankininkystės ir finansinių paslaugų įmonė, aptarnaujanti vartotojus, korporacijas, vyriausybes ir institucijas. Jos paslaugos apima vartotojų bankininkystę, kredito korteles, turto valdymą, įmonių bankininkystę ir investicinę bankininkystę, o veikla vykdoma daugiau nei 100 šalių. Kaip didelė tarptautinė finansų organizacija, „Citi“ suburia komandas, dirbančias bankininkystės, finansinių paslaugų ir finansinių technologijų srityse.
Fraud Specialist, Credit Card Investigations
Investigate suspicious credit card activity and verify transactions to help protect Citi clients. This full-time hybrid role is based in Jacksonville, Florida.
Aprašymas
- Review existing credit card accounts for possible fraud
- Spot suspicious activity and act to safeguard clients
- Check recent charges and account transactions
- Gather details to assess and validate potentially fraudulent activity
- Handle client service questions and concerns over inbound and outbound contacts
- Follow verification steps when processing client information
- Resolve client issues with available resources and limited supervision
- Evaluate risk while following Citi policies and ethical standards
- Escalate issues clearly when needed
Reikalavimai
- A resume must be attached
- 1–3 years of experience in a customer-facing or service-focused role
- Ability to manage and resolve client inquiries
- Strong attention to detail
- Ability to interpret data, spot discrepancies, and organize information clearly
- Clear, concise written and verbal communication
- Proficiency with Microsoft Office and Windows
- Strong data entry skills
- Ability to work accurately in a fast-paced setting
- High school diploma or equivalent
Privalumai
- Medical, dental, and vision coverage starting on day one
- Flexible work strategies
- 401(k) matching
- Tuition reimbursement
- Paid vacation and holidays
- Confidential mental health support and assistance programs
- Life, accident, and disability insurance
- Wellness programs
- Sick leave
- Career advancement opportunities and structured development