Citi एक वैश्विक बैंकिंग और वित्तीय सेवा कंपनी है, जो उपभोक्ताओं, निगमों, सरकारों और संस्थानों को सेवाएँ प्रदान करती है। इसकी सेवाओं में उपभोक्ता बैंकिंग, क्रेडिट कार्ड, संपत्ति प्रबंधन, कॉर्पोरेट बैंकिंग और निवेश बैंकिंग शामिल हैं, जिन्हें 100 से अधिक देशों में संचालित गतिविधियों का समर्थन प्राप्त है। एक बड़े अंतरराष्ट्रीय वित्तीय संगठन के रूप में, Citi बैंकिंग, वित्तीय सेवाओं और फिनटेक के क्षेत्रों में काम करने वाली टीमों को एक साथ लाती है।
Fraud Specialist, Credit Card Investigations
Investigate suspicious credit card activity and verify transactions to help protect Citi clients. This full-time hybrid role is based in Jacksonville, Florida.
विवरण
- Review existing credit card accounts for possible fraud
- Spot suspicious activity and act to safeguard clients
- Check recent charges and account transactions
- Gather details to assess and validate potentially fraudulent activity
- Handle client service questions and concerns over inbound and outbound contacts
- Follow verification steps when processing client information
- Resolve client issues with available resources and limited supervision
- Evaluate risk while following Citi policies and ethical standards
- Escalate issues clearly when needed
आवश्यकताएँ
- A resume must be attached
- 1–3 years of experience in a customer-facing or service-focused role
- Ability to manage and resolve client inquiries
- Strong attention to detail
- Ability to interpret data, spot discrepancies, and organize information clearly
- Clear, concise written and verbal communication
- Proficiency with Microsoft Office and Windows
- Strong data entry skills
- Ability to work accurately in a fast-paced setting
- High school diploma or equivalent
लाभ
- Medical, dental, and vision coverage starting on day one
- Flexible work strategies
- 401(k) matching
- Tuition reimbursement
- Paid vacation and holidays
- Confidential mental health support and assistance programs
- Life, accident, and disability insurance
- Wellness programs
- Sick leave
- Career advancement opportunities and structured development