Citi is a global banking and financial services company serving consumers, corporations, governments, and institutions. Its offerings span consumer banking, credit cards, wealth management, corporate banking, and investment banking, supported by operations in more than 100 countries. As a large international finance organization, Citi brings together teams working across banking, financial services, and fintech.
Fraud Specialist, Credit Card Investigations
Investigate suspicious credit card activity and verify transactions to help protect Citi clients. This full-time hybrid role is based in Jacksonville, Florida.
Description
- Review existing credit card accounts for possible fraud
- Spot suspicious activity and act to safeguard clients
- Check recent charges and account transactions
- Gather details to assess and validate potentially fraudulent activity
- Handle client service questions and concerns over inbound and outbound contacts
- Follow verification steps when processing client information
- Resolve client issues with available resources and limited supervision
- Evaluate risk while following Citi policies and ethical standards
- Escalate issues clearly when needed
Requirements
- A resume must be attached
- 1–3 years of experience in a customer-facing or service-focused role
- Ability to manage and resolve client inquiries
- Strong attention to detail
- Ability to interpret data, spot discrepancies, and organize information clearly
- Clear, concise written and verbal communication
- Proficiency with Microsoft Office and Windows
- Strong data entry skills
- Ability to work accurately in a fast-paced setting
- High school diploma or equivalent
Benefits
- Medical, dental, and vision coverage starting on day one
- Flexible work strategies
- 401(k) matching
- Tuition reimbursement
- Paid vacation and holidays
- Confidential mental health support and assistance programs
- Life, accident, and disability insurance
- Wellness programs
- Sick leave
- Career advancement opportunities and structured development