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Teleperformance
Teleperformance
Kvalifikuoto darbuotojo vizos rėmėjasLogistikaRinkodaraSveikatos priežiūra
„Teleperformance“ teikia klientų patirties valdymo ir skaitmenines integruotas verslo paslaugas organizacijoms, veikiančioms pasaulinėse rinkose. Įmonės veikloje derinamos technologijos, duomenų privatumas ir daugiakalbė pagalba, padedanti klientams teikti pritaikytus verslo sprendimus. Įmonė samdo darbuotojus įvairiose srityse, įskaitant klientų aptarnavimą, verslo plėtrą, rinkodarą, pardavimus ir žmogiškųjų išteklių valdymą; Ispanijoje galimybių yra, be kita ko, Barselonoje, Madride ir Sevilijoje. Tarptautinė darbuotojų komanda atspindi dėmesį darbuotojų patirčiai, kultūrinei įvairovei ir daugiakalbių komandų bendradarbiavimui.
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Customer Service Specialist, Aviva Travel Insurance

Work remotely in the United Kingdom for Teleperformance, processing Aviva travel insurance policies and upgrades. Manage FCA-regulated complaints, medical queries, underwriting risks, and support for vulnerable customers.

GBJungtinė Karalystė
25 073 £ / metai
NuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų aptarnavimas

Aprašymas

  • Process customer policies for Aviva travel insurance.
  • Manage call volumes for a banking partner.
  • Process medical and trip upgrades to travel insurance policies underwritten by Aviva.
  • Respond to complex medical enquiries and screen customers’ medical conditions.
  • Follow required call scripts on every call.
  • Work across multiple systems at the same time.
  • Take ownership of FCA-regulated complaints and resolve them through to completion.
  • Assess underwriting risks carefully, prioritising customer protection.
  • Identify and document customer vulnerability.
  • Follow FCA rules and customer protection requirements.
  • Resolve customer enquiries while maintaining service quality and attention to detail.

Reikalavimai

  • Use and navigate PC systems confidently in a fast-paced setting.
  • Communicate clearly and effectively verbally.
  • Bring substantial experience in a customer service environment.
  • Be receptive to feedback and maintain a positive attitude.
  • Build collaborative relationships with customers.
  • Interact well with a wide range of people.
  • Write clearly and accurately, with close attention to detail.
  • Maintain a professional, friendly manner.
  • Type at a consistently good speed.
  • Take ownership with positivity, resilience, and commitment to excellent service.
  • Be fully flexible to work across business operating hours.
  • Have no caregiving responsibilities during shifts and have full childcare arrangements in place.
  • Provide a dedicated, professional workspace that is quiet and free from distractions.
  • Keep mobile phones and other electronic devices out of the workspace while working at the workstation.
  • Pass DBS, credit, sanctions, and CIFAS checks.
  • Provide a two-year employment history and references.
  • Meet the specified language proficiency scores.

Privalumai

  • Perks at Work savings discounts and free online classes.
  • Help@Hand savings discounts, podcasts, wellbeing resources and webinars, plus access to GPs, mental health support, financial advice, and legal advice.
  • Critical illness cover of up to £10,000.
  • Cycle to Work Scheme.
  • Eyecare support voucher.
  • Holiday Purchase Scheme.
  • Length of Service Awards.
  • Workplace pension.
  • Monthly Inspire Awards recognising outstanding employees.
  • Refer-a-Friend reward of up to £1,200.
  • Monthly wellbeing webinars.
  • Dedicated Employee Experience support throughout your time at TP.
  • Full training provided.
  • Ongoing support.

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