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Community Associate – SS&C Blue Prism, UK Remote
Grow SS&C Blue Prism’s online customer community for intelligent automation software. Build engagement, advocacy, useful content, customer feedback, and strong member relationships.
Aprašymas
- Create an inclusive online space where members connect and help one another.
- Partner with Customer Marketing to promote customer and partner events.
- Publish blog posts such as product tutorials, release updates, and customer engagement content.
- Develop ways for members to participate through use cases, ideation, user groups, and product research.
- Direct unanswered questions to the right internal experts or community members.
- Turn discussions and feedback into insights that guide programs and products and improve the member experience.
- Track community activity, uphold guidelines, handle inappropriate behavior, and escalate sensitive matters.
- Coordinate community campaigns with product launches and customer marketing initiatives.
- Measure and report on outcomes, then use the data to improve the approach.
Reikalavimai
- Ideally, bring 1–2 years of experience managing a global B2B online community.
- Communicate effectively and collaborate across departments, cultures, and time zones.
- Show initiative, drive, and the ability to manage multiple tasks.
- Demonstrate success improving engagement, case deflection, or advocacy metrics using analytics from native community platforms.
- A passion for robotic process automation, agentic AI, or process automation is preferred.
- Hands-on experience with enterprise community forums and customer success platforms is preferred.
- Familiarity with developer or technical audiences is preferred.
Privalumai
- Remote work model.
- Professional development reimbursement and access to SS&C University.
- Competitive holiday allowance.
- Benefits designed to support employee wellbeing.
- Ongoing, practical training tailored to career growth.