SS&C Technologies develops technology and services for financial services and healthcare organizations. Its offerings support asset management, banking, healthcare, insurance, wealth management, hedge fund administration, private equity administration, and mutual fund transfer operations. The company combines proprietary software with industry expertise to help clients manage complex operational processes across consulting, insurance, logistics, and related markets. Founded in 1986, SS&C Technologies is a large global organization with more than 10,000 employees.
Community Associate – SS&C Blue Prism, UK Remote
Grow SS&C Blue Prism’s online customer community for intelligent automation software. Build engagement, advocacy, useful content, customer feedback, and strong member relationships.
Description
- Create an inclusive online space where members connect and help one another.
- Partner with Customer Marketing to promote customer and partner events.
- Publish blog posts such as product tutorials, release updates, and customer engagement content.
- Develop ways for members to participate through use cases, ideation, user groups, and product research.
- Direct unanswered questions to the right internal experts or community members.
- Turn discussions and feedback into insights that guide programs and products and improve the member experience.
- Track community activity, uphold guidelines, handle inappropriate behavior, and escalate sensitive matters.
- Coordinate community campaigns with product launches and customer marketing initiatives.
- Measure and report on outcomes, then use the data to improve the approach.
Requirements
- Ideally, bring 1–2 years of experience managing a global B2B online community.
- Communicate effectively and collaborate across departments, cultures, and time zones.
- Show initiative, drive, and the ability to manage multiple tasks.
- Demonstrate success improving engagement, case deflection, or advocacy metrics using analytics from native community platforms.
- A passion for robotic process automation, agentic AI, or process automation is preferred.
- Hands-on experience with enterprise community forums and customer success platforms is preferred.
- Familiarity with developer or technical audiences is preferred.
Benefits
- Remote work model.
- Professional development reimbursement and access to SS&C University.
- Competitive holiday allowance.
- Benefits designed to support employee wellbeing.
- Ongoing, practical training tailored to career growth.