Bank of America
Bank of America
Bank of America — банк ісі, қаржы және финтех салаларында қызмет көрсететін жаһандық қаржы ұйымы. Оның қызметтеріне жеке банкинг, шағын бизнеске қолдау көрсету, активтерді басқару, инвестициялық қызметтер және жеке тұлғаларға, кәсіпорындар мен ұйымдарға капитал нарықтарына қол жеткізу мүмкіндігі кіреді. Компания сондай-ақ тұрақты қаржыландыру, әртүрлілікті қолдау бастамалары және қоғамды дамыту бағдарламалары арқылы жауапты өсуге назар аударады.

Relationship Support Manager – Jacksonville Onsite

Bank of America seeks a Relationship Support Manager to strengthen requirements management, governance, controls, and operational analytics. The role uses Jira, dashboards, KPIs, and process improvement to support data-informed execution.

Сипаттама

  • Work with Relationship Managers, stakeholders, and delivery teams to manage requirements and maintain execution quality
  • Provide trusted guidance while questioning inefficient or ineffective practices
  • Coordinate across business, delivery, and technical teams to advance operational excellence and ongoing improvement
  • Create and refine operational processes, controls, metrics, and governance standards
  • Evaluate process and performance data to uncover trends, root causes, and opportunities for optimization
  • Surface delivery risks, control weaknesses, and areas for process improvement
  • Collect, prioritize, and administer requirements throughout Jira
  • Explore opportunities for automation, simplification, and AI-enabled enhancements
  • Align requirements with business goals, stakeholder expectations, and process controls
  • Keep requirements, workflows, and reporting fully traceable
  • Track execution quality using governance routines, metrics, and performance indicators
  • Build dashboards, KPIs, and reports that support data-driven decisions
  • Use Jira, workflow platforms, and analytics to increase process visibility and execution effectiveness

Талаптар

  • At least three years of experience supporting relationship management, project delivery, or operational execution in a structured business or technology setting
  • At least two years of hands-on data analysis and reporting experience, including work with large or complex datasets
  • At least one year of direct Jira experience managing requirements through the full lifecycle
  • Experience creating KPIs, dashboards, and performance reports
  • Understanding of process design, controls, governance, and risk management practices
  • Strong analytical, problem-solving, and root cause analysis abilities
  • Advanced Excel and data analysis skills
  • Excellent stakeholder management, communication, and presentation skills
  • Demonstrated success improving processes and operational efficiency
  • Experience in relationship management, process improvement, governance, operations, or technology delivery
  • Strong requirements management capabilities and Jira proficiency

Артықшылықтар

  • Commitment to an inclusive workplace
  • Opportunities to learn, develop, and contribute meaningfully
  • Resources supporting teammates’ physical, emotional, and financial well-being
  • Performance recognition and rewards
  • In-office flexibility determined by role-specific considerations

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