Trinetix
Trinetix
Trinetix partners with global enterprises and growing brands on digital products and business transformation. Its 900-plus team works across AI and generative AI, enterprise software, experience design, and intelligent automation, helping organizations update operational and technology models. Trinetix serves clients in professional services, logistics, healthcare, and financial services, among other sectors.

Customer Operations Success Manager

Improve telecom service performance and customer outcomes for Trinetix’s enterprise clients. Lead service reviews, problem management, reporting, and continuous improvement.

Сипаттама

  • Help customers achieve business outcomes by improving service performance, operational alignment, and the customer lifecycle.
  • Drive customer success and realize service value across assigned strategic accounts.
  • Lead customer-facing service performance, reviews, improvement follow-up, and governance.
  • Align customer expectations with product capabilities, support processes, and service assurance.
  • Turn customer feedback, portal adoption, and service experience insights into improvements.
  • Resolve customer-facing problems and recurring issues with operational teams.
  • Build trusted customer relationships and represent the customer voice within Customer Operations.
  • Plan and lead structured service reviews, capture feedback, and follow through on agreed actions.
  • Coordinate follow-up on customer issues, complaints, outage credits, RFOs, and incident reports.
  • Work with Sales during pre-sales and customer engagement.
  • Represent customer needs in portal, SLA measurement, reporting, and supporting system development initiatives.
  • Plan, conduct, and analyze customer feedback activities, including NPS.
  • Lead customer-facing problem management for recurring or high-impact issues.
  • Maintain and improve customer-facing service documentation.
  • Use data, insights, and performance reports to simplify, standardize, and improve ways of working.

Талаптар

  • At least five years of relevant experience in telecommunications, service management, customer success, or customer operations.
  • Sound technical understanding of telecom services and supporting technologies, including IP, WDM, fiber, and related service assurance concepts.
  • Strong analytical, reporting, documentation, and presentation skills.
  • Experience with analytics and reporting tools such as Qlik or similar platforms.
  • Strong customer focus and business acumen.
  • Ability to work effectively with operational and executive stakeholders in a global, multicultural environment.
  • University degree or equivalent relevant experience.
  • Fluent written and spoken English.
  • ITIL certification is a plus.
  • Knowledge of service management frameworks is a plus.
  • Knowledge of additional major customer languages is a plus.

Артықшылықтар

  • Ongoing learning and career development opportunities.
  • Professional training and English and Spanish language classes.
  • Comprehensive medical insurance.
  • Mental health support.
  • Benefits program offering compensation for fitness activities, hobbies, pet care, and more.
  • Flexible working hours.
  • An inclusive, supportive culture.

Ұқсас жұмыс орындары

Active Nutrition International GmbH

Event Manager, Powerbar Sports Marketing

Active Nutrition International GmbH

Lead Powerbar’s sports marketing events and brand activations at Active Nutrition International, a sports nutrition company. The role covers sponsorships, event operations, budgets, and community engagement.

Ашу
Florida Window and Door

Events Marketing Representative

Florida Window and Door
51 – 200 Қызметкерлер
Бөлшек саудаҚұрылыс

Promote Florida Window & Door’s impact-resistant windows and doors at events and retail locations across Florida. Talk with homeowners and arrange free in-home appointments.

Ашу
GRAIL

Event Operations Specialist

GRAIL

Coordinate blood-draw logistics, inventory fulfillment, and partner operations for GRAIL events. Support busy onsite programs and keep shipping deadlines on track.

Ашу
Delegate Group

Senior .NET Developer, Agentic Engineering

Delegate Group

Build AI-first food management software for gastronomy, catering, and healthcare as a senior .NET developer. Coordinate AI coding agents and ensure their work meets production standards.

Ашу
Guidehouse

Senior Financial Improvement Consultant, Audit Remediation

Guidehouse

Guidehouse consultant supporting federal agency financial audits and remediation. Work spans internal controls, audit readiness, corrective actions, and project delivery.

Ашу
CNO Financial Group

Business Analyst, Sales Technology

CNO Financial Group

Improve CNO Financial Group’s enterprise licensing systems through requirements analysis, testing, reporting, process improvement, and automation.

Ашу
Aspire Living & Learning

Director of Financial Planning and Analysis

Aspire Living & Learning

Lead budgeting, forecasting, financial modeling, and strategic planning at Aspire Living & Learning, a mission-driven nonprofit. Manage financial analysts and provide insights that support organization-wide decisions.

Ашу
Ameriprise Financial Services, LLC

Capital Markets Financial Analysis Manager

Ameriprise Financial Services, LLC
5 001 – 10 000 Қызметкерлер
КонсалтингҚаржыСақтандыру

Lead quantitative financial analysis and modeling for Ameriprise Financial’s Capital Markets Solutions team. Guide risk assessment, model controls, and business decisions using complex investment and insurance data.

Ашу
Tiens

Financial Accountant and Finance Manager, Germany

Tiens

Manage German accounting, HGB compliance, and financial reporting for TIENS. Coordinate closing cycles, annual statements, audits, and external tax advisors.

Ашу