TELUS — тұтынушылар мен ұйымдарға мобильді байланыс, интернет және теледидар қызметтерін ұсынатын канадалық телекоммуникация компаниясы. Оның ұсыныстарына PureFibre интернеті, Optik TV, мобильді тарифтер мен құрылғылар, ақылды үй қауіпсіздігі, сондай-ақ виртуалды медициналық көмек сияқты цифрлық денсаулық сақтау шешімдері кіреді. Телекоммуникация саласындағы қызметімен қатар, TELUS денсаулық сақтау және сақтандыру бағыттарында да жұмыс істейді және TELUS Friendly Future Foundation арқылы қоғамдық бастамаларды қолдайды.
Bilingual Mental Health Counsellor — Canada Remote
Provide remote crisis support, assessments, and brief counselling to TELUS Health clients across Canada. Serve clients through phone, video, and chat while managing risk and referrals.
Сипаттама
- Respond to clients through phone, video, and chat
- Evaluate client needs and connect them with suitable services
- Offer immediate assistance to clients experiencing distress or crisis
- Act as the initial contact for incoming clients
- Complete detailed assessments to determine eligibility for brief counselling or referral to internal services
- Deliver one-session counselling and crisis intervention when required
- Complete risk evaluations and decide when safety planning is necessary
- Handle complex situations involving suicide risk, self-harm, child protection, and substance-related concerns
- Provide support to individuals facing elevated risk
- Engage with clients empathetically, ethically, and professionally while maintaining confidentiality
- Document clinical information clearly and concisely in the internal platform
Талаптар
- Live in Canada
- Hold a master's degree in mental health or a related discipline
- Be fully fluent in both French and English, verbally and in writing
- Be comfortable using technology such as video calls, chat, and email
- Have experience in crisis intervention, risk assessment, and risk management
- Remain composed and effective in stressful or uncertain situations
- Apply sound clinical judgment to assess situations quickly, define intervention goals, and support clients with a brief, strengths-based approach
- Demonstrate empathy, strong listening ability, and excellent communication
- Deliver high-quality client service, set expectations, and respond effectively to client needs
- Work proactively and independently, use available resources, and accept feedback
- Perform effectively in a high-volume, fast-paced setting
- Québec candidates must have advanced English proficiency
Артықшылықтар
- Well-being allowance of up to $700
- Mental health coverage of up to $5,000 per person for psychotherapy
- Comprehensive health, dental, vision, and flexible benefits plans
- Access to clinical supervision
- Opportunities for career growth and development
- Retirement plan with employer contributions
- One paid volunteer day annually
- Inclusive and supportive workplace culture centered on diversity, compassion, and belonging
- Staff discounts on mobile, television, internet, and other services where available