Nestle
Nestle
Nestle is a Swiss multinational food and beverage company with a broad portfolio spanning coffee, bottled water, dairy products, infant nutrition, confectionery, frozen foods, and pet care. Its products reach consumers worldwide through retail and foodservice channels, supported by large-scale manufacturing and supply-chain operations. On a job aggregator, Nestle’s profile is relevant to candidates exploring opportunities across food and beverage, manufacturing, and logistics, as well as work connected to nutrition, health, and wellness initiatives.

Veterinary Contact Center Specialist

Handle Nestlé consumer inquiries as a veterinary contact center specialist, providing support across multiple channels and escalating cases from Asunción, Paraguay.

Description

  • Provide high-quality service for Nestlé consumer inquiries, complaints, and requests across all channels.
  • Resolve Level 1 inquiries and requests within expected timeframes and in line with market policies.
  • Escalate cases that require Level 2 support through the appropriate channels.
  • Take part in training and learning opportunities covering processes across the markets involved.
  • Communicate and build working relationships to support smooth operations.
  • Maintain service quality and consumer satisfaction through chat, email, social media, and phone.
  • Provide active feedback to support case follow-up.

Requirements

  • Graduate with a degree in veterinary medicine (required).
  • Intermediate Excel skills preferred.
  • Intermediate English preferred.
  • Experience in a contact center or customer service role interacting with customers and consumers preferred.
  • Knowledge of contact center procedures and routines preferred.
  • Knowledge of and experience working with KPIs preferred.
  • Strong organizational skills and the ability to prioritize urgent tasks.
  • Communication and negotiation skills, with a strong sense of urgency.
  • Ability to work efficiently both independently and collaboratively.

Benefits

  • Access to training and other learning opportunities.
  • Work with a diverse, multicultural team.
  • Opportunities for continuous improvement and digital innovation.
  • Monday to Friday shift, 10:00 a.m. to 8:00 p.m.

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