Nestle
Nestle
Nestle — кофе, бөтелкедегі су, сүт өнімдері, балалар тағамы, кондитерлік өнімдер, мұздатылған тағамдар және үй жануарларына арналған өнімдерді қамтитын кең портфелі бар швейцариялық көпұлтты азық-түлік және сусындар компаниясы. Оның өнімдері ауқымды өндіріс пен жеткізу тізбегінің операциялары арқылы қолдау көрсетілетін бөлшек сауда және қоғамдық тамақтану арналары арқылы бүкіл әлемдегі тұтынушыларға жетеді. Жұмыс іздеу агрегаторында Nestle профилі азық-түлік және сусындар, өндіріс пен логистика салаларындағы, сондай-ақ тамақтану, денсаулық және салауатты өмір салты бастамаларына байланысты мүмкіндіктерді іздейтін үміткерлер үшін өзекті.

Veterinary Contact Center Specialist

Handle Nestlé consumer inquiries as a veterinary contact center specialist, providing support across multiple channels and escalating cases from Asunción, Paraguay.

Сипаттама

  • Provide high-quality service for Nestlé consumer inquiries, complaints, and requests across all channels.
  • Resolve Level 1 inquiries and requests within expected timeframes and in line with market policies.
  • Escalate cases that require Level 2 support through the appropriate channels.
  • Take part in training and learning opportunities covering processes across the markets involved.
  • Communicate and build working relationships to support smooth operations.
  • Maintain service quality and consumer satisfaction through chat, email, social media, and phone.
  • Provide active feedback to support case follow-up.

Талаптар

  • Graduate with a degree in veterinary medicine (required).
  • Intermediate Excel skills preferred.
  • Intermediate English preferred.
  • Experience in a contact center or customer service role interacting with customers and consumers preferred.
  • Knowledge of contact center procedures and routines preferred.
  • Knowledge of and experience working with KPIs preferred.
  • Strong organizational skills and the ability to prioritize urgent tasks.
  • Communication and negotiation skills, with a strong sense of urgency.
  • Ability to work efficiently both independently and collaboratively.

Артықшылықтар

  • Access to training and other learning opportunities.
  • Work with a diverse, multicultural team.
  • Opportunities for continuous improvement and digital innovation.
  • Monday to Friday shift, 10:00 a.m. to 8:00 p.m.

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