Nestle
Nestle
Nestle एक स्विस बहुराष्ट्रीय खाद्य और पेय कंपनी है, जिसका व्यापक उत्पाद पोर्टफोलियो कॉफी, बोतलबंद पानी, डेयरी उत्पादों, शिशु पोषण, कन्फेक्शनरी, फ्रोजन खाद्य पदार्थों और पालतू जानवरों की देखभाल तक फैला हुआ है। इसके उत्पाद खुदरा और खाद्य सेवा चैनलों के माध्यम से दुनिया भर के उपभोक्ताओं तक पहुँचते हैं, जिन्हें बड़े पैमाने पर विनिर्माण और आपूर्ति-श्रृंखला संचालन का समर्थन प्राप्त है। नौकरी एग्रीगेटर पर Nestle की प्रोफ़ाइल उन उम्मीदवारों के लिए प्रासंगिक है जो खाद्य और पेय, विनिर्माण और लॉजिस्टिक्स के साथ-साथ पोषण, स्वास्थ्य और कल्याण पहलों से जुड़े अवसर तलाश रहे हैं।

Veterinary Contact Center Specialist

Handle Nestlé consumer inquiries as a veterinary contact center specialist, providing support across multiple channels and escalating cases from Asunción, Paraguay.

विवरण

  • Provide high-quality service for Nestlé consumer inquiries, complaints, and requests across all channels.
  • Resolve Level 1 inquiries and requests within expected timeframes and in line with market policies.
  • Escalate cases that require Level 2 support through the appropriate channels.
  • Take part in training and learning opportunities covering processes across the markets involved.
  • Communicate and build working relationships to support smooth operations.
  • Maintain service quality and consumer satisfaction through chat, email, social media, and phone.
  • Provide active feedback to support case follow-up.

आवश्यकताएँ

  • Graduate with a degree in veterinary medicine (required).
  • Intermediate Excel skills preferred.
  • Intermediate English preferred.
  • Experience in a contact center or customer service role interacting with customers and consumers preferred.
  • Knowledge of contact center procedures and routines preferred.
  • Knowledge of and experience working with KPIs preferred.
  • Strong organizational skills and the ability to prioritize urgent tasks.
  • Communication and negotiation skills, with a strong sense of urgency.
  • Ability to work efficiently both independently and collaboratively.

लाभ

  • Access to training and other learning opportunities.
  • Work with a diverse, multicultural team.
  • Opportunities for continuous improvement and digital innovation.
  • Monday to Friday shift, 10:00 a.m. to 8:00 p.m.

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