Nestle
Nestle
Nestle — qahva, shisha idishdagi suv, sut mahsulotlari, bolalar oziqlanishi, qandolat mahsulotlari, muzlatilgan oziq-ovqatlar va uy hayvonlari parvarishini qamrab oluvchi keng portfelga ega Shveytsariyaning ko‘pmillatli oziq-ovqat va ichimliklar kompaniyasi. Uning mahsulotlari yirik ishlab chiqarish va ta’minot zanjiri operatsiyalari bilan qo‘llab-quvvatlanadigan chakana savdo hamda umumiy ovqatlanish kanallari orqali butun dunyodagi iste’molchilarga yetib boradi. Ish vakansiyalari agregatorida Nestle profili oziq-ovqat va ichimliklar, ishlab chiqarish hamda logistika sohalarida, shuningdek oziqlanish, salomatlik va farovonlik tashabbuslari bilan bog‘liq imkoniyatlarni izlayotgan nomzodlar uchun dolzarbdir.

Veterinary Contact Center Specialist

Handle Nestlé consumer inquiries as a veterinary contact center specialist, providing support across multiple channels and escalating cases from Asunción, Paraguay.

Tavsif

  • Provide high-quality service for Nestlé consumer inquiries, complaints, and requests across all channels.
  • Resolve Level 1 inquiries and requests within expected timeframes and in line with market policies.
  • Escalate cases that require Level 2 support through the appropriate channels.
  • Take part in training and learning opportunities covering processes across the markets involved.
  • Communicate and build working relationships to support smooth operations.
  • Maintain service quality and consumer satisfaction through chat, email, social media, and phone.
  • Provide active feedback to support case follow-up.

Talablar

  • Graduate with a degree in veterinary medicine (required).
  • Intermediate Excel skills preferred.
  • Intermediate English preferred.
  • Experience in a contact center or customer service role interacting with customers and consumers preferred.
  • Knowledge of contact center procedures and routines preferred.
  • Knowledge of and experience working with KPIs preferred.
  • Strong organizational skills and the ability to prioritize urgent tasks.
  • Communication and negotiation skills, with a strong sense of urgency.
  • Ability to work efficiently both independently and collaboratively.

Imtiyozlar

  • Access to training and other learning opportunities.
  • Work with a diverse, multicultural team.
  • Opportunities for continuous improvement and digital innovation.
  • Monday to Friday shift, 10:00 a.m. to 8:00 p.m.

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