TELUS is a Canadian telecommunications company serving consumers and organizations with mobile connectivity, internet, and television services. Its offerings include PureFibre internet, Optik TV, mobile plans and devices, smart home security, and digital healthcare solutions such as virtual care. Alongside its telecommunications operations, TELUS has activities in healthcare and insurance, and supports community initiatives through the TELUS Friendly Future Foundation.
TELUS Health Account Manager, Employer Solutions (SMB) – Montreal On-Site
Manage renewals, account growth, and new business for TELUS Health’s small and medium-sized employer clients. Build customer relationships and grow employer-solutions revenue across Canadian markets.
Description
- Manage strategic relationships across a nationwide portfolio of small and medium-sized business accounts
- Create and execute account plans that support revenue growth
- Develop and maintain relationships with executive-level customers
- Work with internal teams to deliver customer value and a strong client experience
- Find opportunities to expand existing accounts and put growth initiatives into action
- Promote customer success and satisfaction through proactive relationship management
- Plan and deliver renewal strategies for existing small and medium-sized business clients
- Engage key decision-makers to secure renewals and develop lasting partnerships
- Identify and pursue expansion opportunities within the current customer base
- Use upselling and cross-selling strategies to grow adoption of TELUS Health solutions
- Lead recurring business reviews and recommend relevant client solutions
- Generate new business through targeted campaigns and qualified leads
- Create and apply sales strategies that convert small and medium-sized business prospects into customers
- Partner with marketing and business development teams to improve lead conversion
Requirements
- University degree in business or marketing
- At least three years of consistent, successful experience in B2B sales or key account management
- Demonstrated record of meeting or exceeding organizational sales goals
- Experience in group benefits, employee assistance programs, or HR solutions is a strong asset
- Ability to work independently in a dynamic, fast-paced setting
- Highly polished presentation skills, including the ability to create and deliver presentations to groups in person or virtually
- Ability to adjust sales approaches based on market trends, customer needs, and organizational objectives
- Ability to build and strengthen professional relationships with new and existing brokers, consultants, and partners
- Ability to establish and maintain productive relationships with external customers
- Strong time-management, organization, and prioritization skills
- French-English bilingualism is a strong asset
- Advanced English proficiency is required for regular communication with internal and external stakeholders and use of English-language IT tools
Benefits
- Inclusive workplace culture that values diversity
- Recruitment-process accommodations for applicants with disabilities, where required
- Opportunity for a long-term professional career
- Collaborative, dynamic, and innovative team environment
- Technology-enabled care ecosystem
- Cross-functional collaboration and exposure to TELUS Health solutions