Telstra is an Australian telecommunications and information services company that helps people, businesses, governments, and communities stay connected. Its services are supported by Australia’s largest and fastest national mobile network, alongside technology and connectivity solutions designed to improve how customers live and work. With operations extending across 15 countries, including China, Telstra brings an international perspective to its work in telecommunications and related digital services.
Telstra Retail Customer Service and Sales Consultant
Guide Telstra customers in store as they choose, activate, and troubleshoot telecommunications products and services. Use consultative selling to achieve sales targets while creating a positive retail experience.
Description
- Match customers with products and services that meet their needs
- Advise customers on current devices and services
- Support product selection, service activation, and basic troubleshooting
- Apply consultative selling to reach and exceed sales targets and KPIs
- Deliver positive customer experiences and uphold retail standards
- Work with colleagues to maintain a welcoming store environment
- Support store goals, customer satisfaction, and overall performance
Requirements
- Communicate clearly with customers and colleagues
- Take a solution-focused approach and tailor recommendations to each customer
- Be motivated to meet and exceed sales targets and KPIs
- Show enthusiasm for learning and developing your skills
- Bring a positive, resilient attitude during busy periods
- Previous experience working directly with customers is helpful but not essential
- Be willing to complete the HireVue assessment after applying
Benefits
- 12% superannuation included
- 30% discount on Telstra services
- Offers from more than 240 brands and partners
- 16 weeks of paid parental leave
- Telstra Extra Day Off
- Gender affirmation leave
- Cultural leave
- Blood donor leave
- Option to purchase up to four additional weeks of leave
- Access to more than 17,000 LinkedIn Learning programs
- Development opportunities to build skills and support career progression
- Flexible working hours
- Support for parental leave
- Performance-based rewards
- Employee recognition programs
- A diverse and inclusive team culture